Hourly wage for Customer Service Representative I

	Annual Salary	Monthly Pay	Weekly Pay	Hourly Wage
75th Percentile	$20	$2	$0	$0
Average	$18	$2	$0	$0
25th Percentile	$17	$1	$0	$0

	Annual Salary	Monthly Pay	Weekly Pay	Hourly Wage
75th Percentile	$41,193	$3,433	$792	$20
Average	$38,063	$3,172	$732	$18
25th Percentile	$35,145	$2,929	$676	$17

Levels	Salary
Entry Level Customer Service Representative I	$37,845
Intermediate Level Customer Service Representative I	$38,063
Senior Level Customer Service Representative I	$38,624
Specialist Level Customer Service Representative I	$38,997
Expert Level Customer Service Representative I	$39,091

Year	Average Annual Salary
2020	View More
2021	View More
2022	View More
2023	$34,372
2024	$33,785
2025	$33,475
2026	View More

Degree Level	% of user with this level of education
No Diploma	1.6%
High School	40.2%
Associates	15.2%
Bachelors	39.6%
Masters	3.4%

FAQ about Customer Service Representative I

1. What are the responsibilities of Customer Service Representative I?

Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves routine and basic problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities and research product information. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience.

2. What are the skills of Customer Service Representative I

Specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.)

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.)

Life Insurance: Life Insurance can be defined as a contract between an insurance policy holder and an insurance company, where the insurer promises to pay a sum of money in exchange for a premium, upon the death of an insured person or after a set period

3.)

Cash Handling: Process of receiving and giving money in a business. In retail, cash handling ranges from the point of sale to the behind-the-scenes money management during the day.

See More Skills

Entry Level	1%
Mid Level	0%
Senior Level	1%
Top Level	2%
Experienced	3%

Core Compensation
Core Compensation	Median	% of Total
Base Salary	$38,063	65.1%
Bonus	$0	0.0%
Value of Benefits
Core Compensation	Median	% of Total
Social Security	$2,912	5.0%
401K/403B	$1,599	2.7%
Disability	$761	1.3%
Healthcare	$8,352	14.3%
Pension	$2,055	3.5%
Time Off	$4,685	8.0%
Total Compensation	$58,427	100%

Hourly Wage for Customer Service Representative I Salary in the United States