Salary AI Book a Demo
upper level job

Customer Service Representative II Salary in the United States

How much does a Customer Service Representative II make in the United States?

As of September 01, 2026, the average salary for a Customer Service Representative II in the United States is $43,171 per year, which breaks down to an hourly rate of $21.

However, a Customer Service Representative II's salary can vary significantly. Here’s a look at the typical salary range:

  • Top Earners (90th percentile): $52,249
  • Majority Range (25th-75th percentile): $39,339 to $47,923
  • Entry-Level (10th percentile): $35,850
Salary Factors Salary-Boosting Skills Salary by Experience Related Job Salaries Top Paying Cities Explore Related Jobs

Key Factors That Influence Customer Service Representative II Salaries

A Customer Service Representative II's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location, education and company size can directly affect your earning potential.

How Experience Level Affects Customer Service Representative II Salaries?

Experience is a primary driver of a Customer Service Representative II's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

  • Customer Service Representative I (0-1 years): $38,266
  • Customer Service Representative II (1-3 years): $43,171
  • Customer Service Representative III (3-5 years): $50,554
  • Customer Service Representative IV (5-7 years): $56,485
  • Customer Service Team Leader (7+ years): $63,348
Job Role Years of Experience Average Salary
Customer Service Representative I0-1 years$38,266
Customer Service Representative II1-3 years$43,171
Customer Service Representative III3-5 years$50,554
Customer Service Representative IV5-7 years$56,485
Customer Service Team Leader7+ years$63,348
View as Graph

How Do Customer Service Representative II Salaries Vary from State to State?

Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Customer Service Representative IIs. For example, consider the average annual salaries in these key locations:
  • District of Columbia: $47,799.
  • California: $47,618.
  • Massachusetts: $46,983.

Top Paying Cities for Customer Service Representative IIs

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • San Jose: $54,452
  • San Francisco: $53,855
  • Oakland: $52,720

What Skills Can Increase a Customer Service Representative II's Salary?

Demanded Skills for the Role:

  • Customer Service (Mentioned in 40.75% Job Postings): Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
  • Customer Care (Mentioned in 1.43% Job Postings): Customer care is the process of building an emotional connection with your customers, whereas customer service is simply the advice or assistance your business provides them.
  • Cash Handling (Mentioned in 0.91% Job Postings): Process of receiving and giving money in a business. In retail, cash handling ranges from the point of sale to the behind-the-scenes money management during the day.
Skills Demand Percentage
Customer Service 40.75%
Customer Care 1.43%
Cash Handling 0.91%
See More Skills

What skills can make your compensation higher?

Mastering certain specialized skills can lead to a significant increase in pay. Here are examples of skills and the potential impact they can have on a Customer Service Representative II's salary.

  • Presentation: Can increase your salary by up to 17%.
  • Building Relationships: Can increase your salary by up to 11%.
  • Leadership: Can increase your salary by up to 9%.
Skill Salary Salary % Increase
Presentation $50,510
17%
Building Relationships $47,920
11%
Leadership $47,056
9%
Get Latest Data

Customer Service Representative II Salary by Company Size: Startups vs. Enterprise

Customer Service Representative II salary potential scales significantly with company size. Data shows that Enterprise companies (5,000+ employees) pay the highest average salary at around $48,245. While startup companies pay approximate $40,811.

Customer Service Representative II Salary by Company Size

Company Size Employees Average Salary
Startup 1~50 $40,811
Growth Stage 51~500 $43,161
Established 501~5000 $46,587
Enterprise 5000+ $48,245

Customer Service Representative II Salary by Industry: Top Paying Sectors

For Customer Service Representative II roles, the industry you choose can affect earning potential by as much as 30% (the gap between the highest and lowest paying industries). Data shows that the Financial Services and Biotechnology sectors offer the strongest compensation, at 15% above the average. In contrast, Customer Service Representative positions in Edu., Gov't. & Nonprofit or Transportation typically offer lower base pay, as these industries often view Customer Service Representative II as a support function rather than a direct revenue driver.

The top paying industries for a Customer Service Representative II

Industry Sector Average Annual Salary Average Hourly Rate Pay vs.Avg
Financial Services$49,647$24.015%
Biotechnology$47,488$23.010%
Energy & Utilities$47,488$23.010%
Healthcare$46,625$22.08%
Pharmaceuticals$46,625$22.08%

How Education impacts a Customer Service Representative II's Salary?

Your level of education can impact your salary potential. While many Customer Service Representative II enter the field with a Bachelor's Degree, higher education can lead to more specialized and higher-paying roles.

According to our 100% employer-reported salary data, the median salary for an Customer Service Representative II with a Bachelor's Degree is between $43,328 and $46,109.

Customer Service Representative II Salaries by Degree Level

Typical Education for Customer Service Representative II
Degree Level % of user with this level of education
No Diploma 0.9%
High School 39.5%
Associates 16.5%
Bachelors 40.4%
Masters 2.6%
Doctorate 0.1%
View as Graph

Customer Service Representative II Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Customer Service Representative II's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

Last Updated on September 01, 2026
$39,339
Average $43,171/year
$47,923
$3,278
Average $3,598/month
$3,994
$757
Average $830/week
$922
$19
Average $21/hour
$23
Annual Salary Monthly Pay Weekly Pay Hourly Wage
75th Percentile $47,923 $3,994 $922 $23
Average $43,171 $3,598 $830 $21
25th Percentile $39,339 $3,278 $757 $19

Customer Service Representative II Salary Growth & Career Path

Customer Service Representative II

Next Role

Advancement

For a Customer Service Representative II, the most direct path to higher earnings is advancing to the Customer Service Representative III role. This promotion typically comes with a significant pay increase, bringing the average annual salary to $50,554 - a projected growth of 17% over your current level.

Most common benefits for Customer Service Representative II

  • Social Security
  • 401 (k)
  • Disability
  • Healthcare
  • Pension
  • Time Off (days)

Common company salaries for Customer Service Representative II

Here are companies hiring for Customer Service Representative II and their salaries, click below for more details.

Find Your Next Customer Service Representative II Job

Ready to take the next step in your career? Browse thousands of current Customer Service Representative II job openings on our job board. Use the search bar below to find your perfect match.

For Employees

Analyze the market and your qualifications to negotiate your salary with confidence.

Get a Salary Increase

Search thousands of open positions to find your next opportunity.

Search Job Openings

For Employers

Individualize employee pay based on unique job requirements and personal qualifications.

Adjust Employee Salary

Get the latest market price for benchmark jobs and jobs in your industry.

Price My Industry Jobs

FAQ about Customer Service Representative II

1. Where can a Customer Service Representative II earn the most?

A Customer Service Representative II's earning potential can vary widely depending on several factors, including location, industry, experience, education, and the specific employer. According to the latest salary data by Salary.com, a Customer Service Representative II earns the most in San Jose, CA, where the annual salary of a Customer Service Representative II is $54,452.

2. What is the highest pay for Customer Service Representative II?

The highest pay for Customer Service Representative II is $52,249.

3. What is the lowest pay for Customer Service Representative II?

The lowest pay for Customer Service Representative II is $35,850.

4. What are the responsibilities of Customer Service Representative II?

Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities and research product information. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Typically requires 1-3 years of related experience.

5. What industry pays the highest salary for Customer Service Representative II?

The Financial Services industry offers the highest average compensation for Customer Service Representative II roles, with salaries approximately 15% above the market median.

Where Does Our Salary Data Come From?

Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.

We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)

With the most extensive online, real-time compensation data available, Salary.com helps you pinpoint your exact pay target.

Are you an HR manager or compensation specialist?

Salary.com's CompAnalyst platform offers:

  • Detailed skills and competency reports for specific positions
  • Job and employee pricing reports
  • Compensation data tools, salary structures, surveys and benchmarks.
Learn about CompAnalyst
lower level job