Contact Center Manager Salaries in Toronto, ON
Alternate Job Titles: Call Center Operations Manager
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How much does a Contact Center Manager in Toronto, ON make? The median annual Contact Center Manager salary in Toronto, ON is C$119,200, as of March 25, 2025, with a range usually between C$100,812-C$136,784 not including bonus and benefit information and other factors that impact base pay. However, the salary for someone with the title Contact Center Manager may vary depending on a number of factors including industry, company size, location, years of experience and level of education. Our team of Certified Compensation Professionals has analyzed survey data collected from thousands of HR departments at companies of all sizes and industries to present this range of annual salaries for people with the job title Contact Center Manager in Toronto, ON.
This chart describes the expected percentage of people who perform the job of Contact Center Manager in Toronto, Ontario that make less than that annual salary. For example the median expected annual pay for a typical Contact Center Manager in Toronto, ON is C$119,200, so 50% of the people who perform the job of Contact Center Manager in Toronto, ON are expected to make less than C$119,200.
Source: HR Reported data as of March 25, 2025
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This chart describes the expected percentage of people who perform the job of Contact Center Manager in Toronto, ON that make less than that salary. For example 50% of the people who perform the job of Contact Center Manager in Toronto, ON are expected to make less than the median.
Source: HR Reported data as of March 25, 2025
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Oversees and manages an organization's contact center daily operations and implements policies, objectives, and initiatives. Analyzes processes and develops key performance criteria and standards to monitor and manage agents' performance. Establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. View full job description
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- Contact Center Manager Salaries with No Diploma
- Contact Center Manager Salaries with a High School Diploma or Technical Certificate
- Contact Center Manager Salaries with an Associate's Degree
- Contact Center Manager Salaries with a Bachelor's Degree
- Contact Center Manager Salaries with a Master's Degree or MBA
- Contact Center Manager Salaries with a JD, MD, PhD or Equivalent
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