Contact Center Quality Analyst Salaries in Toronto, ON
Alternate Job Titles: Call Center Agent Quality Monitoring Analyst, Contact Center Planning and Monitoring Analyst
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How much does a Contact Center Quality Analyst in Toronto, ON make? The median annual Contact Center Quality Analyst salary in Toronto, ON is C$59,931, as of April 23, 2025, with a range usually between C$54,730-C$66,851 not including bonus and benefit information and other factors that impact base pay. However, the salary for someone with the title Contact Center Quality Analyst may vary depending on a number of factors including industry, company size, location, years of experience and level of education. Our team of Certified Compensation Professionals has analyzed survey data collected from thousands of HR departments at companies of all sizes and industries to present this range of annual salaries for people with the job title Contact Center Quality Analyst in Toronto, ON.
This chart describes the expected percentage of people who perform the job of Contact Center Quality Analyst in Toronto, Ontario that make less than that annual salary. For example the median expected annual pay for a typical Contact Center Quality Analyst in Toronto, ON is C$59,931, so 50% of the people who perform the job of Contact Center Quality Analyst in Toronto, ON are expected to make less than C$59,931.
Source: HR Reported data as of April 23, 2025
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This chart describes the expected percentage of people who perform the job of Contact Center Quality Analyst in Toronto, ON that make less than that salary. For example 50% of the people who perform the job of Contact Center Quality Analyst in Toronto, ON are expected to make less than the median.
Source: HR Reported data as of April 23, 2025
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Monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Typically requires a bachelor's degree. Typically reports to a manager. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Typically requires 2 to 4 years of related experience. View full job description
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- Fredericton, NB Contact Center Quality Analyst
- Moncton, NB Contact Center Quality Analyst
- Halifax, NS Contact Center Quality Analyst
- Oshawa, ON Contact Center Quality Analyst
- Ottawa, ON Contact Center Quality Analyst
- Charlottetown, PE Contact Center Quality Analyst
- Montreal, QC Contact Center Quality Analyst
- Quebec, QC Contact Center Quality Analyst
- Sherbrooke, QC Contact Center Quality Analyst