The salary of a Contact Center Manager in the United States varies depending on several factors, including experience, location, education level, marketing trend and company sizes.
As of April 01, 2025, the average annual salary for a Contact Center Manager in the United States is $99,223. According to Salary.com, salaries can range from a low of $84,853 to a high of $127,364, with most professionals earning between $91,701 and $113,953.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $113,953 | $9,496 | $2,191 | $55 |
| Average | $99,223 | $8,269 | $1,908 | $48 |
| 25th Percentile | $91,701 | $7,642 | $1,763 | $44 |
An entry-level Contact Center Manager with less than 1 year of experience earns about $96,416. With 1-2 years of experience, the average salary increases to $96,753. For 2-4 years of experience, the pay typically rises to $97,876. Senior-level professionals with 5-8 years of experience earn around $99,223, and those with over 8 years of experience can expect an average of $102,960.
| Levels | Salary |
|---|---|
| Entry Level Contact Center Manager | $96,416 |
| Intermediate Level Contact Center Manager | $96,753 |
| Senior Level Contact Center Manager | $97,876 |
| Specialist Level Contact Center Manager | $99,223 |
| Expert Level Contact Center Manager | $102,960 |
| Entry Level | 3% |
| Mid Level | 2% |
| Senior Level | 1% |
| Top Level | 0% |
| Experienced | 4% |
Salaries in the United States differ widely between states due to factors like cost of living, local economies, and industry presence.
What Am I Worth?
Salaries in the United States can vary greatly between cities due to factors like cost of living, local economies, and industry presence.
As of April 01, 2025, our research reveals a significant shift in Contact Center Manager compensation over the past six years. For example, the median salary increased from $97,138 in 2023 to approximately $96,874 in 2024. (For a detailed analysis of Contact Center Manager salary trends, click here.)
Key factors like location, experience, industry demand, and economic growth significantly influence salary variations, making them important to consider.
Salary.com job board provides millions of Contact Center Manager information for you to search for. Click on search button below to see Contact Center Manager job openings or enter a new job title here.
Here are companies hiring for Contact Center Manager and their salaries, click below for more details.
| Core Compensation | ||||
| Core Compensation | Median | % of Total | ||
| Base Salary | $99,223 | 71.4% | ||
| Bonus | $0 | 0.0% | ||
| Value of Benefits | ||||
| Core Compensation | Median | % of Total | ||
| Social Security | $7,591 | 5.5% | ||
| 401K/403B | $4,167 | 3.0% | ||
| Disability | $1,984 | 1.4% | ||
| Healthcare | $8,352 | 6.0% | ||
| Pension | $5,358 | 3.9% | ||
| Time Off | $12,212 | 8.8% | ||
| Total Compensation | $138,888 | 100% | ||
The average annual salary of Contact Center Manager is $99,223. In case you are finding an easy salary calculator, the average hourly pay of Contact Center Manager is $48; the average weekly pay of Contact Center Manager is $1,908; the average monthly pay of Contact Center Manager is $8,269.
A Contact Center Manager's earning potential can vary widely depending on several factors, including location, industry, experience, education, and the specific employer. According to the latest salary data by Salary.com, a Contact Center Manager earns the most in San Jose, CA, where the annual salary of a Contact Center Manager is $125,150.
The highest pay for Contact Center Manager is $127,364.
The lowest pay for Contact Center Manager is $84,853.
Oversees and manages an organization's contact center daily operations and implements policies, objectives, and initiatives. Analyzes processes and develops key performance criteria and standards to monitor and manage agents' performance. Establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes.
Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.
We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)
With the most extensive online, real-time compensation data available, Salary.com helps you pinpoint your exact pay target.
