HR and Pay Implications
Artificial Intelligence (AI) is changing the face of customer service. AI tools like chatbots and virtual assistants, backed by machine learning, can handle many customer questions, giving quick answers and improving their capabilities across time.
However, AI in customer service must be handled with care. Businesses must integrate AI in ways that complement human workers, ensuring that the technology enhances service without sacrificing personal connection. The key is to strike a balance, using AI to handle routine tasks while empowering employees to focus on more value-added interactions.
This paper looks at the current data and the impact on HR. We will start with the numbers, explore how customer service is changing, and then discuss the HR and pay effects.
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