Lead post-incidents analysis and documentation to ensure accurate root cause of incidents is published, appropriate preventative actions are identified and tracked, and reduce likelihood of future technology.
October 30, 2022
Manages and documents post-incident reviews by executing comprehensive data collection activities, producing analyses, and presenting results to appropriate stakeholders.
January 10, 2023
Understanding of defining and managing known problems and Change/Release solving ability, solutions and knowledge-base functions.
February 04, 2023
Review business plans, financial statements, customer complaint logs, productivity, efficiency, quality assurance and idle vehicle reports, and address any areas of opportunity within specified areas.
February 15, 2023
Acts as a "Tier 3" level of support to troubleshoot and resolve technical problems in a timely and accurate manner to improve application performance, availability and functionality.
March 02, 2023
Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors.
April 09, 2023
Develop, implement, advise and consult with other technical, development, and business teams on processes relating to Problem Management, Incident Management, Event Telemetry, and Change Management.
April 18, 2023
Supports the use of project management by contributing to project teams, completing assigned responsibilities by established milestone dates, and effectively communicating with the project team.
May 09, 2023
Demonstrate strong interpersonal and communication skills while working with diverse audiences including highly technical IT Professionals, Developers, and Architects.
May 10, 2023
Provides consulting expertise in identifying and solving highly-critical middleware issues and serves as a resource on middleware issues related to policies and standards that impact middleware specialist and application support staffs across the corporation.
May 17, 2023