Complaint Management Specialist Salary in Erie, PA

Service Complaint Response Specialist - Average Salary $51,190

The Service Complaint Response Specialist coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Being a Service Complaint Response Specialist requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. In addition, Service Complaint Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. Being a Service Complaint Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Working as a Service Complaint Response Specialist typically requires 2 to 4 years of related experience.

Complaint Specialist - Average Salary $47,266

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Complaint Handling Specialist - Average Salary $42,055

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Product Complaint Specialist IV - Average Salary $121,002

Product Complaint Specialist IV manages the intake, triage, investigation, and reporting of product complaints. Communicates with the complainant to gather the needed information for the investigation. Being a Product Complaint Specialist IV assigns appropriate risk classification after review of all relevant case information and ensures compliance with regulatory agencies. Analyzes data and provides recommendations and solutions based on the investigation's findings. Additionally, Product Complaint Specialist IV maintains and monitors systems to ensure that all product complaint investigations received are appropriately investigated and concluded per the organization's complaint handling procedure. Typically requires a bachelor's degree. Typically reports to a manager. The Product Complaint Specialist IV work is highly independent. May assume a team lead role for the work group. A specialist on complex technical and business matters. To be a Product Complaint Specialist IV typically requires 7+ years of related experience.

Product Complaint Specialist III - Average Salary $91,549

Product Complaint Specialist III manages the intake, triage, investigation, and reporting of product complaints. Communicates with the complainant to gather the needed information for the investigation. Being a Product Complaint Specialist III assigns appropriate risk classification after review of all relevant case information and ensures compliance with regulatory agencies. Analyzes data and provides recommendations and solutions based on the investigation's findings. Additionally, Product Complaint Specialist III maintains and monitors systems to ensure that all product complaint investigations received are appropriately investigated and concluded per the organization's complaint handling procedure. Typically requires a bachelor's degree. Typically reports to a manager. The Product Complaint Specialist III work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Product Complaint Specialist III typically requires 4-7 years of related experience.