As of April 01, 2025, the average annual salary for a Help Desk Supervisor in Worcester, MA is $85,970. Salary.com reports that pay typically ranges from $74,632 to $96,917, with most professionals earning between $64,309 and $106,883.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $96,917 | $8,076 | $1,864 | $47 |
| Average | $85,970 | $7,164 | $1,653 | $41 |
| 25th Percentile | $74,632 | $6,219 | $1,435 | $36 |
An entry-level Help Desk Supervisor with under 1 year experience makes about $81,740. With less than 2 years of experience, a mid-level Help Desk Supervisor makes around $82,247. After 2-4 years, the Help Desk Supervisor pay rises to about $83,432. Those senior Help Desk Supervisor with 5-8 years of experience earn roughly $84,786, and those Help Desk Supervisor having 8 years or more experience are expected to earn about $86,297 on average.
| Levels | Salary |
|---|---|
| Entry Level Help Desk Supervisor | $81,740 |
| Intermediate Level Help Desk Supervisor | $82,247 |
| Senior Level Help Desk Supervisor | $83,432 |
| Specialist Level Help Desk Supervisor | $84,786 |
| Expert Level Help Desk Supervisor | $86,297 |
| Entry Level | 0% |
| Mid Level | 0% |
| Senior Level | 2% |
| Top Level | 3% |
| Experienced | 5% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Active Directory: Active Directory (AD) is Microsoft's proprietary directory service. It runs on Windows Server and enables administrators to manage permissions and access to network resources.
Call Center: A call centre or call center is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone.
| Skill | Salary | Demand |
|---|---|---|
|
Service Delivery
|
$96,287 |
12%
|
|
Relationship Management
|
$95,427 |
11%
|
|
Leadership
|
$94,567 |
10%
|
|
Process Improvement
|
$93,708 |
9%
|
|
Procurement
|
$93,708 |
9%
|
|
Scheduling
|
$92,848 |
8%
|
