The salary of a Help Desk Supervisor in the United States varies depending on several factors, including experience, location, education level, marketing trend and company sizes.
As of April 01, 2025, the average annual salary for a Help Desk Supervisor in the United States is $81,978. Salary.com reports that pay typically ranges from $71,166 to $92,416, with most professionals earning between $61,322 and $101,919.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $92,416 | $7,701 | $1,777 | $44 |
| Average | $81,978 | $6,832 | $1,577 | $39 |
| 25th Percentile | $71,166 | $5,931 | $1,369 | $34 |
An entry-level Help Desk Supervisor with less than 1 year of experience earns about $77,944. With 1-2 years of experience, the average salary increases to $78,428. For 2-4 years of experience, the pay typically rises to $79,557. Senior-level professionals with 5-8 years of experience earn around $80,848, and those with over 8 years of experience can expect an average of $82,290.
| Levels | Salary |
|---|---|
| Entry Level Help Desk Supervisor | $77,944 |
| Intermediate Level Help Desk Supervisor | $78,428 |
| Senior Level Help Desk Supervisor | $79,557 |
| Specialist Level Help Desk Supervisor | $80,848 |
| Expert Level Help Desk Supervisor | $82,290 |
| Entry Level | 5% |
| Mid Level | 4% |
| Senior Level | 3% |
| Top Level | 1% |
| Experienced | 0% |
Salaries in the United States differ widely between states due to factors like cost of living, local economies, and industry presence.
What Am I Worth?
Salaries in the United States can vary greatly between cities due to factors like cost of living, local economies, and industry presence.
As of April 01, 2025, our research reveals a significant shift in Help Desk Supervisor compensation over the past six years. For example, the median salary increased from $89,701 in 2023 to approximately $89,701 in 2024. (For a detailed analysis of Help Desk Supervisor salary trends, click here.)
Key factors like location, experience, industry demand, and economic growth significantly influence salary variations, making them important to consider.
Salary.com job board provides millions of Help Desk Supervisor information for you to search for. Click on search button below to see Help Desk Supervisor job openings or enter a new job title here.
Here are companies hiring for Help Desk Supervisor and their salaries, click below for more details.
| Core Compensation | ||||
| Core Compensation | Median | % of Total | ||
| Base Salary | $81,978 | 70.5% | ||
| Bonus | $0 | 0.0% | ||
| Value of Benefits | ||||
| Core Compensation | Median | % of Total | ||
| Social Security | $6,271 | 5.4% | ||
| 401K/403B | $3,443 | 3.0% | ||
| Disability | $1,640 | 1.4% | ||
| Healthcare | $8,352 | 7.2% | ||
| Pension | $4,427 | 3.8% | ||
| Time Off | $10,090 | 8.7% | ||
| Total Compensation | $116,201 | 100% | ||
| Degree Level | % of user with this level of education |
|---|---|
| No Diploma | 2.4% |
| High School | 25.5% |
| Associates | 23.5% |
| Bachelors | 44.1% |
| Masters | 4.5% |
What Am I Worth?
The average annual salary of Help Desk Supervisor is $81,978. In case you are finding an easy salary calculator, the average hourly pay of Help Desk Supervisor is $39; the average weekly pay of Help Desk Supervisor is $1,577; the average monthly pay of Help Desk Supervisor is $6,832.
A Help Desk Supervisor's earning potential can vary widely depending on several factors, including location, industry, experience, education, and the specific employer. According to the latest salary data by Salary.com, a Help Desk Supervisor earns the most in San Jose, CA, where the annual salary of a Help Desk Supervisor is $103,399.
The highest pay for Help Desk Supervisor is $101,919.
The lowest pay for Help Desk Supervisor is $61,322.
Supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision.
Specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Active Directory: Active Directory (AD) is Microsoft's proprietary directory service. It runs on Windows Server and enables administrators to manage permissions and access to network resources.
Call Center: A call centre or call center is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone.
Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.
We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)
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