Help Desk Manager Salaries in Ottawa, ON
Alternate Job Titles: IT Help Desk Manager, IT Service Desk Manager, IT Support Desk Manager, User Support Help Desk Manager
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How much does a Help Desk Manager in Ottawa, ON make? The median annual Help Desk Manager salary in Ottawa, ON is C$109,787, as of March 25, 2025, with a range usually between C$96,377-C$123,615 not including bonus and benefit information and other factors that impact base pay. However, the salary for someone with the title Help Desk Manager may vary depending on a number of factors including industry, company size, location, years of experience and level of education. Our team of Certified Compensation Professionals has analyzed survey data collected from thousands of HR departments at companies of all sizes and industries to present this range of annual salaries for people with the job title Help Desk Manager in Ottawa, ON.
This chart describes the expected percentage of people who perform the job of Help Desk Manager in Ottawa, Ontario that make less than that annual salary. For example the median expected annual pay for a typical Help Desk Manager in Ottawa, ON is C$109,787, so 50% of the people who perform the job of Help Desk Manager in Ottawa, ON are expected to make less than C$109,787.
Source: HR Reported data as of March 25, 2025
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This chart describes the expected percentage of people who perform the job of Help Desk Manager in Ottawa, ON that make less than that salary. For example 50% of the people who perform the job of Help Desk Manager in Ottawa, ON are expected to make less than the median.
Source: HR Reported data as of March 25, 2025
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Manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. View full job description
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