Customer Service Supervisor Salaries in Canada
Alternate Job Titles: Customer Care Supervisor, Customer Service and Support Supervisor
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How much does a Customer Service Supervisor in Canada make? The median annual Customer Service Supervisor salary in Canada is C$91,290, as of March 25, 2025, with a range usually between C$80,717-C$104,832 not including bonus and benefit information and other factors that impact base pay. However, the salary for someone with the title Customer Service Supervisor may vary depending on a number of factors including industry, company size, location, years of experience and level of education. Our team of Certified Compensation Professionals has analyzed survey data collected from thousands of HR departments at companies of all sizes and industries to present this range of annual salaries for people with the job title Customer Service Supervisor in Canada.
This chart describes the expected percentage of people who perform the job of Customer Service Supervisor that make less than that annual salary. For example the median expected annual pay for a typical Customer Service Supervisor in Canada is C$91,290, so 50% of the people who perform the job of Customer Service Supervisor in Canada are expected to make less than C$91,290.
Source: HR Reported data as of March 25, 2025
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This chart describes the expected percentage of people who perform the job of Customer Service Supervisor in , that make less than that salary. For example 50% of the people who perform the job of Customer Service Supervisor in are expected to make less than the median.
Source: HR Reported data as of March 25, 2025
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Supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. View full job description
View Customer Services Jobs by Salary Range: <$30K, $30K–$50K, $50K–$80K, $80K–$100K, >$100K
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