The salary of a Customer Service Senior Manager in the United States varies depending on several factors, including experience, location, education level, marketing trend and company sizes.
As of April 01, 2025, the average annual salary for a Customer Service Senior Manager in the United States is $136,674. According to Salary.com, salaries can range from a low of $118,402 to a high of $169,690, with most professionals earning between $127,110 and $153,956.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $153,956 | $12,830 | $2,961 | $74 |
| Average | $136,674 | $11,390 | $2,628 | $66 |
| 25th Percentile | $127,110 | $10,593 | $2,444 | $61 |
An entry-level Customer Service Senior Manager with less than 1 year of experience earns about $133,105. With 1-2 years of experience, the average salary increases to $133,534. For 2-4 years of experience, the pay typically rises to $134,533. Senior-level professionals with 5-8 years of experience earn around $135,675, and those with over 8 years of experience can expect an average of $137,190.
| Levels | Salary |
|---|---|
| Entry Level Customer Service Senior Manager | $133,105 |
| Intermediate Level Customer Service Senior Manager | $133,534 |
| Senior Level Customer Service Senior Manager | $134,533 |
| Specialist Level Customer Service Senior Manager | $135,675 |
| Expert Level Customer Service Senior Manager | $137,190 |
| Entry Level | 3% |
| Mid Level | 2% |
| Senior Level | 2% |
| Top Level | 1% |
| Experienced | 0% |
Salaries in the United States differ widely between states due to factors like cost of living, local economies, and industry presence.
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Salaries in the United States can vary greatly between cities due to factors like cost of living, local economies, and industry presence.
As of April 01, 2025, our research reveals a significant shift in Customer Service Senior Manager compensation over the past six years. For example, the median salary increased from $119,530 in 2023 to approximately $119,378 in 2024. (For a detailed analysis of Customer Service Senior Manager salary trends, click here.)
Key factors like location, experience, industry demand, and economic growth significantly influence salary variations, making them important to consider.
Salary.com job board provides millions of Customer Service Senior Manager information for you to search for. Click on search button below to see Customer Service Senior Manager job openings or enter a new job title here.
Here are companies hiring for Customer Service Senior Manager and their salaries, click below for more details.
| Core Compensation | ||||
| Core Compensation | Median | % of Total | ||
| Base Salary | $136,674 | 72.6% | ||
| Bonus | $0 | 0.0% | ||
| Value of Benefits | ||||
| Core Compensation | Median | % of Total | ||
| Social Security | $10,456 | 5.6% | ||
| 401K/403B | $5,740 | 3.1% | ||
| Disability | $2,733 | 1.5% | ||
| Healthcare | $8,352 | 4.4% | ||
| Pension | $7,380 | 3.9% | ||
| Time Off | $16,821 | 8.9% | ||
| Total Compensation | $188,157 | 100% | ||
The average annual salary of Customer Service Senior Manager is $136,674. In case you are finding an easy salary calculator, the average hourly pay of Customer Service Senior Manager is $66; the average weekly pay of Customer Service Senior Manager is $2,628; the average monthly pay of Customer Service Senior Manager is $11,390.
A Customer Service Senior Manager's earning potential can vary widely depending on several factors, including location, industry, experience, education, and the specific employer. According to the latest salary data by Salary.com, a Customer Service Senior Manager earns the most in San Jose, CA, where the annual salary of a Customer Service Senior Manager is $172,387.
The highest pay for Customer Service Senior Manager is $169,690.
The lowest pay for Customer Service Senior Manager is $118,402.
Manages all aspects of an organization's customer service policies, objectives, and initiatives. Provides mentoring, leadership, and organization to managers and supervisors. Oversees the creation and implementation of efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Makes recommendations for changes to products or services based on customer feedback and requests. Engages in resource planning and decision-making. Interfaces with other departments in the organization to ensure the customer service department is prepared to support future products and releases. Typically requires a bachelor's degree or equivalent. Typically reports to a director or top management. Typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments.
Specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Food Safety: Applying procedures during food preparation, processing, storage, and distribution to ensure consumers are safe from foodborne illnesses.
Futures: Futures are derivative financial contracts obligating the buyer to purchase an asset or the seller to sell an asset at a predetermined future date and set price.
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We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)
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