The salary of a Customer Service Director in the United States varies depending on several factors, including experience, location, education level, marketing trend and company sizes.
As of April 01, 2025, the average annual salary for a Customer Service Director in the United States is $167,331. Salary.com reports that pay typically ranges from $148,707 to $186,821, with most professionals earning between $131,751 and $204,566.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $186,821 | $15,568 | $3,593 | $90 |
| Average | $167,331 | $13,944 | $3,218 | $80 |
| 25th Percentile | $148,707 | $12,392 | $2,860 | $71 |
An entry-level Customer Service Director with less than 1 year of experience earns about $155,934. With 1-2 years of experience, the average salary increases to $157,602. For 2-4 years of experience, the pay typically rises to $159,826. Senior-level professionals with 5-8 years of experience earn around $162,606, and those with over 8 years of experience can expect an average of $165,385.
| Levels | Salary |
|---|---|
| Entry Level Customer Service Director | $155,934 |
| Intermediate Level Customer Service Director | $157,602 |
| Senior Level Customer Service Director | $159,826 |
| Specialist Level Customer Service Director | $162,606 |
| Expert Level Customer Service Director | $165,385 |
| Entry Level | 7% |
| Mid Level | 6% |
| Senior Level | 4% |
| Top Level | 3% |
| Experienced | 1% |
Salaries in the United States differ widely between states due to factors like cost of living, local economies, and industry presence.
What Am I Worth?
Salaries in the United States can vary greatly between cities due to factors like cost of living, local economies, and industry presence.
As of April 01, 2025, our research reveals a significant shift in Customer Service Director compensation over the past six years. For example, the median salary increased from $147,604 in 2023 to approximately $147,898 in 2024. (For a detailed analysis of Customer Service Director salary trends, click here.)
Key factors like location, experience, industry demand, and economic growth significantly influence salary variations, making them important to consider.
Salary.com job board provides millions of Customer Service Director information for you to search for. Click on search button below to see Customer Service Director job openings or enter a new job title here.
Here are companies hiring for Customer Service Director and their salaries, click below for more details.
| Core Compensation | ||||
| Core Compensation | Median | % of Total | ||
| Base Salary | $167,331 | 73.2% | ||
| Bonus | $0 | 0.0% | ||
| Value of Benefits | ||||
| Core Compensation | Median | % of Total | ||
| Social Security | $12,801 | 5.6% | ||
| 401K/403B | $7,028 | 3.1% | ||
| Disability | $3,347 | 1.5% | ||
| Healthcare | $8,352 | 3.7% | ||
| Pension | $9,036 | 4.0% | ||
| Time Off | $20,595 | 9.0% | ||
| Total Compensation | $228,489 | 100% | ||
| Degree Level | % of user with this level of education |
|---|---|
| No Diploma | 0.9% |
| High School | 16.3% |
| Associates | 10.6% |
| Bachelors | 47.2% |
| Masters | 23.7% |
| Doctorate | 1.2% |
What Am I Worth?
The average annual salary of Customer Service Director is $167,331. In case you are finding an easy salary calculator, the average hourly pay of Customer Service Director is $80; the average weekly pay of Customer Service Director is $3,218; the average monthly pay of Customer Service Director is $13,944.
A Customer Service Director's earning potential can vary widely depending on several factors, including location, industry, experience, education, and the specific employer. According to the latest salary data by Salary.com, a Customer Service Director earns the most in San Jose, CA, where the annual salary of a Customer Service Director is $211,055.
The highest pay for Customer Service Director is $204,566.
The lowest pay for Customer Service Director is $131,751.
Directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. Manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function.
Specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Leadership: Knowledge of and ability to employ effective strategies that motivate and guide other members within our business to achieve optimum results.
Supply Chain: A supply chain encompasses everything from the delivery of source materials from the supplier to the manufacturer through to its eventual delivery to the end user.
Continuous Improvement: A continual improvement process, also often called a continuous improvement process (abbreviated as CIP or CI), is an ongoing effort to improve products, services, or processes. These efforts can seek "incremental" improvement over time or "breakthrough" improvement all at once. Delivery (customer valued) processes are constantly evaluated and improved in the light of their efficiency, effectiveness and flexibility. Some see CIPs as a meta-process for most management systems (such as business process management, quality management, project management, and program management). W. Edwards Deming, a pioneer of the field, saw it as part of the 'system' whereby feedback from the process and customer were evaluated against organisational goals. The fact that it can be called a management process does not mean that it needs to be executed by 'management'; but rather merely that it makes decisions about the implementation of the delivery process and the design of the delivery process itself.
Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.
We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)
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