The salary of a Customer Service Manager in the United States varies depending on several factors, including experience, location, education level, marketing trend and company sizes.
As of April 01, 2025, the average hourly pay of Customer Service Manager in the United States is $48. While Salary.com is seeing that Customer Service Manager salary in the US can go up to $63 or down to $37, but most earn between $42 and $56. Salary.com shows the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Service Manager in the United States.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $56 | $5 | $1 | $0 |
| Average | $48 | $4 | $1 | $0 |
| 25th Percentile | $42 | $4 | $1 | $0 |
As of April 01, 2025, Salary.com is seeing that an entry-level Customer Service Manager with under 1 year experience makes about $94,750. With less than 2 years of experience, a mid-level Customer Service Manager makes around $95,262. After 2-4 years, the Customer Service Manager pay rises to about $96,455. Those senior Customer Service Manager with 5-8 years of experience earn roughly $97,819, and those Customer Service Manager having 8 years or more experience is expected to earn about $100,792 on average.
| Levels | Salary |
|---|---|
| Entry Level Customer Service Manager | $94,750 |
| Intermediate Level Customer Service Manager | $95,262 |
| Senior Level Customer Service Manager | $96,455 |
| Specialist Level Customer Service Manager | $97,819 |
| Expert Level Customer Service Manager | $100,792 |
| Entry Level | 4% |
| Mid Level | 4% |
| Senior Level | 3% |
| Top Level | 1% |
| Experienced | 2% |
Salaries in the United States can vary significantly from state to state due to a multitude of factors, including cost of living, local economic conditions, and industry presence.
For example, as of April 01, 2025, the average yearly salary of Customer Service Manager is $109,211 in California and in Massachusetts, the average annual salary goes to $107,756. While in New Jersey, a Customer Service Manager earns $107,320 per year.
What Am I Worth?
Salaries in the United States can vary significantly from city to city due to a multitude of factors, including cost of living, local economic conditions, and industry presence.
For example, as of April 01, 2025, the average yearly salary of Customer Service Manager in San Francisco, CA is $123,657 and in New York, NY, the average annual salary goes to $114,746. While a Customer Service Manager earns $110,429 per year in Boston, MA.
For those exploring the changing dynamics of Customer Service Manager salaries, Salary.com offers detailed insights through our Job Trending in CA Labor Market analysis. As of April 01, 2025, our research highlights a notable shift in Customer Service Manager compensation over the past six years. For instance, the median salary has moved from $88,488 in 2023 to about $88,702 in 2024 (for a comprehensive analysis of Customer Service Manager salary trends, click here). It's crucial to consider several elements, including geographical location, experience level, industry demand, and economic development, as they play a significant role in influencing salary variations.
Salary.com job board provides millions of Customer Service Manager information for you to search for. Click on search button below to see Customer Service Manager job openings or enter a new job title here.
Here are companies hiring for Customer Service Manager and their salaries, click below for more details.
| Core Compensation | ||||
| Core Compensation | Median | % of Total | ||
| Base Salary | $99,013 | 71.4% | ||
| Bonus | $0 | 0.0% | ||
| Value of Benefits | ||||
| Core Compensation | Median | % of Total | ||
| Social Security | $7,574 | 5.5% | ||
| 401K/403B | $4,159 | 3.0% | ||
| Disability | $1,980 | 1.4% | ||
| Healthcare | $8,352 | 6.0% | ||
| Pension | $5,347 | 3.9% | ||
| Time Off | $12,186 | 8.8% | ||
| Total Compensation | $138,611 | 100% | ||
| Degree Level | % of user with this level of education |
|---|---|
| No Diploma | 1.3% |
| High School | 29.7% |
| Associates | 15.1% |
| Bachelors | 42.6% |
| Masters | 10.9% |
| Doctorate | 0.3% |
What Am I Worth?
Manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Typically requires a bachelor's degree or equivalent. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes.
Specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Onboarding: Onboarding, also known as organizational socialization, is management jargon first created in the 1970's that refers to the mechanism through which new employees acquire the necessary knowledge, skills, and behaviors in order to become effective organizational members and insiders. It is the process of integrating a new employee into the organization and its culture. Tactics used in this process include formal meetings, lectures, videos, printed materials, or computer-based orientations to introduce newcomers to their new jobs and organizations. Research has demonstrated that these socialization techniques lead to positive outcomes for new employees such as higher job satisfaction, better job performance, greater organizational commitment, and reduction in occupational stress and intent to quit.. These outcomes are particularly important to an organization looking to retain a competitive advantage in an increasingly mobile and globalized workforce. In the United States, for example, up to 25% of workers are organizational newcomers engaged in an onboarding process. The term induction is used instead in regions such as Australia, New Zealand, Canada, and parts of Europe. This is known in some parts of the world as training.
Billing: Billing refers to the aspect of banking, whereby someone is charged accurately for what item they purchased.
