As of April 01, 2025, the average annual salary for an Inbound Call Center Manager in Philadelphia, PA is $97,900. Salary.com reports that pay typically ranges from $90,100 to $110,800, with most professionals earning between $82,999 and $122,545.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $110,800 | $9,233 | $2,131 | $53 |
| Average | $97,900 | $8,158 | $1,883 | $47 |
| 25th Percentile | $90,100 | $7,508 | $1,733 | $43 |
An entry-level Inbound Call Center Manager with under 1 year experience makes about $95,010. With less than 2 years of experience, a mid-level Inbound Call Center Manager makes around $95,361. After 2-4 years, the Inbound Call Center Manager pay rises to about $96,180. Those senior Inbound Call Center Manager with 5-8 years of experience earn roughly $97,116, and those Inbound Call Center Manager having 8 years or more experience are expected to earn about $99,278 on average.
| Levels | Salary |
|---|---|
| Entry Level Inbound Call Center Manager | $95,010 |
| Intermediate Level Inbound Call Center Manager | $95,361 |
| Senior Level Inbound Call Center Manager | $96,180 |
| Specialist Level Inbound Call Center Manager | $97,116 |
| Expert Level Inbound Call Center Manager | $99,278 |
| Entry Level | 3% |
| Mid Level | 3% |
| Senior Level | 2% |
| Top Level | 1% |
| Experienced | 1% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Leadership: Knowledge of and ability to employ effective strategies that motivate and guide other members within our business to achieve optimum results.
Fiscal Management: Fiscal management is the process of keeping an organization running efficiently within its allotted budget.
Purchasing: Purchasing refers to a business or organization attempting to acquire goods or services to accomplish its goals. Although there are several organizations that attempt to set standards in the purchasing process, processes can vary greatly between organizations. Typically the word “purchasing” is not used interchangeably with the word “procurement”, since procurement typically includes expediting, supplier quality, and transportation and logistics (T&L) in addition to purchasing.
| Skill | Salary | Demand |
|---|---|---|
|
Succession Planning
|
$116,501 |
19%
|
|
Process Management
|
$113,564 |
16%
|
|
Fiscal Management
|
$111,606 |
14%
|
|
Kaizen
|
$108,669 |
11%
|
|
Procurement
|
$108,669 |
11%
|
|
Team Operations
|
$107,690 |
10%
|
