The salary of a VP of Customer Service in the United States varies depending on several factors, including experience, location, education level, marketing trend and company sizes.
As of April 01, 2025, the average annual salary for a VP of Customer Service in the United States is $233,137. Salary.com reports that pay typically ranges from $215,389 to $255,874, with most professionals earning between $199,230 and $276,575.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $255,874 | $21,323 | $4,921 | $123 |
| Average | $233,137 | $19,428 | $4,483 | $112 |
| 25th Percentile | $215,389 | $17,949 | $4,142 | $104 |
An entry-level VP of Customer Service with less than 1 year of experience earns about $222,276. With 1-2 years of experience, the average salary increases to $223,866. For 2-4 years of experience, the pay typically rises to $225,985. Senior-level professionals with 5-8 years of experience earn around $229,164, and those with over 8 years of experience can expect an average of $233,137.
| Levels | Salary |
|---|---|
| Entry Level VP of Customer Service | $222,276 |
| Intermediate Level VP of Customer Service | $223,866 |
| Senior Level VP of Customer Service | $225,985 |
| Specialist Level VP of Customer Service | $229,164 |
| Expert Level VP of Customer Service | $233,137 |
| Entry Level | 5% |
| Mid Level | 4% |
| Senior Level | 3% |
| Top Level | 2% |
| Experienced | 0% |
Salaries in the United States differ widely between states due to factors like cost of living, local economies, and industry presence.
What Am I Worth?
Salaries in the United States can vary greatly between cities due to factors like cost of living, local economies, and industry presence.
As of April 01, 2025, our research reveals a significant shift in VP of Customer Service compensation over the past six years. For example, the median salary increased from $193,568 in 2023 to approximately $194,593 in 2024. (For a detailed analysis of VP of Customer Service salary trends, click here.)
Key factors like location, experience, industry demand, and economic growth significantly influence salary variations, making them important to consider.
Salary.com job board provides millions of VP of Customer Service information for you to search for. Click on search button below to see VP of Customer Service job openings or enter a new job title here.
Here are companies hiring for VP of Customer Service and their salaries, click below for more details.
| Core Compensation | ||||
| Core Compensation | Median | % of Total | ||
| Base Salary | $233,137 | 74.9% | ||
| Bonus | $0 | 0.0% | ||
| Value of Benefits | ||||
| Core Compensation | Median | % of Total | ||
| Social Security | $13,834 | 4.4% | ||
| 401K/403B | $9,792 | 3.1% | ||
| Disability | $4,663 | 1.5% | ||
| Healthcare | $8,352 | 2.7% | ||
| Pension | $12,589 | 4.0% | ||
| Time Off | $28,694 | 9.2% | ||
| Total Compensation | $311,061 | 100% | ||
| Degree Level | % of user with this level of education |
|---|---|
| No Diploma | 0.7% |
| High School | 12.2% |
| Associates | 5.9% |
| Bachelors | 51.4% |
| Masters | 29.2% |
| Doctorate | 0.7% |
What Am I Worth?
The average annual salary of VP of Customer Service is $233,137. In case you are finding an easy salary calculator, the average hourly pay of VP of Customer Service is $112; the average weekly pay of VP of Customer Service is $4,483; the average monthly pay of VP of Customer Service is $19,428.
A VP of Customer Service's earning potential can vary widely depending on several factors, including location, industry, experience, education, and the specific employer. According to the latest salary data by Salary.com, a VP of Customer Service earns the most in San Jose, CA, where the annual salary of a VP of Customer Service is $294,056.
The highest pay for VP of Customer Service is $276,575.
The lowest pay for VP of Customer Service is $199,230.
Plans and directs all aspects of an organization's customer service policies, objectives, and initiatives. Responsible for the overall satisfaction of customers. Provides leadership to establish direction and initiatives for service operations. Ensures that service policies and practices align with overall organizational direction and objectives. Leads a high quality customer support organization and instills a strong service culture that demonstrates industry best practices. Utilize service metrics and analytics to refine and continuously improve service delivery. Requires a bachelor's degree. Typically reports to top management. Manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. Typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function.
Specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Microsoft Excel: Microsoft Excel is a spreadsheet developed by Microsoft for Windows, macOS, Android and iOS. It features calculation or computation capabilities, graphing tools, pivot tables, and a macro programming language called Visual Basic for Applications.
KPI: KPI stands for key performance indicator, a quantifiable measure of performance over time for a specific objective.
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We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)
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