Skills & Competencies for Order Fulfillment Specialist

Order Fulfillment Specialist job profile

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JOB SUMMARY for Order Fulfillment Specialist

Performs order fulfillment and related administrative duties to enter, track, and ship orders.

JOB RESPONSIBILITIES for Order Fulfillment Specialist

Conducts regular audits of transaction details to ensure all order processing maintains the required accuracy, customer service, and quality standards. Uses order tracking and CRM systems to process orders, maintain customer information, monitor contracts or agreements for expiration or renewal and generate reports on the status/execution of orders. Coordinates with technical teams to resolve issues or to implement updates to systems. Assists with the implementation of process changes or system updates. Responds to requests from internal and external customers to expedite orders, correct errors, or investigate problems with transportation providers.

Order Fulfillment Specialist SALARY RANGE

BASE 50%
$64,978
TOTAL 50%
$66,793
Job Level
P02
Job Code
MM18000231
Education/Degree
Bachelor's Degree
Reports To
Manager

Order Fulfillment Specialist Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Order Fulfillment Specialist skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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9 general skills or competencies (Job family competencies) for Order Fulfillment Specialist

1 Job Family Competencies – Data Entry
Proficiency Level -2
Skill definition-Transcribing information into an electronic medium such as a computer or other electronic device.
Level 1 Behaviors
(General Familiarity)
Describes the importance of accurate data entry to maintain a productive recordkeeping system.
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Level 2 Behaviors
(Light Experience)
Collects data by sorting information to prepare a source for computer entry.
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Level 3 Behaviors
(Moderate Experience)
Performs complicated data entry functions for deficiencies and checks images.
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Level 4 Behaviors
(Extensive Experience)
Drives a zero error rate in data entry by enabling data profiling to reduce data redundancy.
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Level 5 Behaviors
(Mastery)
Designs data quality verification process to consistently meet timelines of data entry operations.
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2 Job Family Competencies – Distribution Management
Proficiency Level -2
Skill definition-Supervising and monitoring the movement of finished products from the supplier to the end user to avoid delivery delays and inventory shortages.
Level 1 Behaviors
(General Familiarity)
Compiles a list of factors affecting the organization's distribution strategy.
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Level 2 Behaviors
(Light Experience)
Conducts market research to identify demand for different goods.
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Level 3 Behaviors
(Moderate Experience)
Identifies market trends to develop new services and distribution channels.
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Level 4 Behaviors
(Extensive Experience)
Executes distribution and inventory management strategies to drive financial performance optimization.
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Level 5 Behaviors
(Mastery)
Designs and delivers cost reduction initiatives while maintaining productivity in distribution operations.
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3 Order Fulfillment Specialist - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Order Fulfillment Specialist
Proficiency Level - 4
5 Competency for - Order Fulfillment Specialist
Proficiency Level - 5

6 soft skills or competencies (core competencies) for Order Fulfillment Specialist

1 Core Competencies – Standard Operating Procedures (SOP)
Proficiency Level -2
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Describes the purposes and benefits of Standard Operating Procedures (SOP).
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Level 2 Behaviors
(Light Experience)
Compiles and maintains SOPs under our current policies and directions.
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Level 3 Behaviors
(Moderate Experience)
Implements the use of SOP throughout our business to drive efficiency.
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Level 4 Behaviors
(Extensive Experience)
Enhances the SOP management system to improve efficiency and user experience.
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Level 5 Behaviors
(Mastery)
Designs a Standard Operating Procedure (SOP) strategy to align with our business objectives.
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2 Core Competencies – Customer Relationship Management
Proficiency Level -2
Skill definition-Applying principles, practices and guidelines to interact and build a good business relationship with customers.
Level 1 Behaviors
(General Familiarity)
Explains the concepts and principles of customer relationship management.
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Level 2 Behaviors
(Light Experience)
Assists in analyzing customers' behavior and lifestyle to manage unpredictable growth and demand.
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Level 3 Behaviors
(Moderate Experience)
Anticipates customers' needs based on historical trends to improve profitability.
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Level 4 Behaviors
(Extensive Experience)
Manages marketing campaigns to conduct business and generate revenue.
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Level 5 Behaviors
(Mastery)
Improves customization of marketing to meet customers' needs and interests.
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3 Order Fulfillment Specialist - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Order Fulfillment Specialist
Proficiency Level - 4
5 Competency for - Order Fulfillment Specialist
Proficiency Level - 5

Summary of Order Fulfillment Specialist skills and competencies

There are 0 hard skills for Order Fulfillment Specialist.
9 general skills for Order Fulfillment Specialist, Data Entry, Distribution Management, Inventory Control, etc.
6 soft skills for Order Fulfillment Specialist, Standard Operating Procedures (SOP), Customer Relationship Management, Attention to Detail, etc.
While the list totals 15 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Order Fulfillment Specialist, he or she needs to be proficient in Standard Operating Procedures (SOP), be proficient in Customer Relationship Management, and be skilled in Attention to Detail.

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