Skills & Competencies for Order Fulfillment Senior Supervisor

Order Fulfillment Senior Supervisor job profile

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JOB SUMMARY for Order Fulfillment Senior Supervisor

Supervises an order fulfillment team. Oversees order entry, administration, and shipping processes.

JOB RESPONSIBILITIES for Order Fulfillment Senior Supervisor

Trains and cross-trains team members. Monitors daily activities to ensure that accuracy, customer service, and quality standards are maintained. Uses order tracking and CRM systems to process orders, maintain customer information, and monitor contracts or agreements for expiration or renewal. Monitors inventories to maintain appropriate levels of products. Troubleshoots and resolves workflow or systems issues.

Order Fulfillment Senior Supervisor SALARY RANGE

BASE 50%
$88,417
TOTAL 50%
$92,854
Job Level
M01
Job Code
MM18000230
Education/Degree
High School Diploma or Technical Certificate
Reports To
Manager

Order Fulfillment Senior Supervisor Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Order Fulfillment Senior Supervisor skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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9 general skills or competencies (Job family competencies) for Order Fulfillment Senior Supervisor

1 Job Family Competencies – Distribution Management
Proficiency Level -2
Skill definition-Supervising and monitoring the movement of finished products from the supplier to the end user to avoid delivery delays and inventory shortages.
Level 1 Behaviors
(General Familiarity)
Cites common challenges and risks in distribution management.
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Level 2 Behaviors
(Light Experience)
Collects all necessary information regarding supplies distribution.
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Level 3 Behaviors
(Moderate Experience)
Analyzes existing distribution processes and recommends changes for improvement.
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Level 4 Behaviors
(Extensive Experience)
Evaluates and modifies existing distribution procedures to reduce delivery times and costs.
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Level 5 Behaviors
(Mastery)
Champions the adoption of advanced tools and techniques to automate and optimize our distribution processes.
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2 Job Family Competencies – Inventory Management
Proficiency Level -2
Skill definition-Overseeing and controlling supplies and stock to ensure that an organization maintains an adequate stock quantity.
Level 1 Behaviors
(General Familiarity)
Describes the benefits of inventory management in the supply chain.
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Level 2 Behaviors
(Light Experience)
Assists in the receiving, checking in, and distributing of products for a specific production area.
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Level 3 Behaviors
(Moderate Experience)
Contributes to developing plans that streamline inventory management processes and purchasing efficiency.
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Level 4 Behaviors
(Extensive Experience)
Evaluates the latest market trends and demands to set the organization's inventory requirements.
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Level 5 Behaviors
(Mastery)
Designs performance measures and metrics to evaluate the efficacy of the existing inventory management process.
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3 Order Fulfillment Senior Supervisor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Order Fulfillment Senior Supervisor
Proficiency Level - 4
5 Competency for - Order Fulfillment Senior Supervisor
Proficiency Level - 5

14 soft skills or competencies (core competencies) for Order Fulfillment Senior Supervisor

1 Core Competencies – Key Performance Indicators (KPI)
Proficiency Level -2
Skill definition-Knowledge of and ability to apply a set of quantifiable measurements to determine how effectively an individual, team or organization is achieving a business objective.
Level 1 Behaviors
(General Familiarity)
Contrasts KPI with other performance management tools, such as Balanced Score Card (BSC) and Objectives and Key Results (OKR).
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Level 2 Behaviors
(Light Experience)
Follows up on regular action items related to KPI implementation.
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Level 3 Behaviors
(Moderate Experience)
Consolidates internal and external information to define and select applicable KPI.
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Level 4 Behaviors
(Extensive Experience)
Designs and develops KPI metrics and dashboards for various functions and purposes.
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Level 5 Behaviors
(Mastery)
Conducts lectures on KPI best practices at industry conferences.
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2 Core Competencies – Standard Operating Procedures (SOP)
Proficiency Level -3
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Describes the purposes and benefits of Standard Operating Procedures (SOP).
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Level 2 Behaviors
(Light Experience)
Documents the SOP drafts and outlines for final approval.
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Level 3 Behaviors
(Moderate Experience)
Implements the use of SOP throughout our business to drive efficiency.
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Level 4 Behaviors
(Extensive Experience)
Enhances the SOP management system to improve efficiency and user experience.
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Level 5 Behaviors
(Mastery)
Designs a Standard Operating Procedure (SOP) strategy to align with our business objectives.
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3 Order Fulfillment Senior Supervisor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Order Fulfillment Senior Supervisor
Proficiency Level - 4
5 Competency for - Order Fulfillment Senior Supervisor
Proficiency Level - 5

Summary of Order Fulfillment Senior Supervisor skills and competencies

There are 0 hard skills for Order Fulfillment Senior Supervisor.
9 general skills for Order Fulfillment Senior Supervisor, Distribution Management, Inventory Management, Logistics Management, etc.
14 soft skills for Order Fulfillment Senior Supervisor, Key Performance Indicators (KPI), Standard Operating Procedures (SOP), Customer Relationship Management, etc.
While the list totals 23 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Order Fulfillment Senior Supervisor, he or she needs to be proficient in Key Performance Indicators (KPI), be skilled in Standard Operating Procedures (SOP), and be skilled in Customer Relationship Management.

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