Skills & Competencies for Sales Support Representative IV

Sales Support Representative IV job profile

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JOB SUMMARY for Sales Support Representative IV

Provides administrative and logistical support to the sales team.

JOB RESPONSIBILITIES for Sales Support Representative IV

Duties may include order processing/entry, record keeping, response to customer inquiries and RFP. Generates reports on sales targets, activity, and other related metrics. Coordinates customer and prospect meetings and events. Prepares presentation materials and exhibits. Trains and supports the sales team on systems, processes, and procedures.

Sales Support Representative IV SALARY RANGE

BASE 50%
$120,895
TOTAL 50%
$132,171
Job Level
P04
Job Code
SM15000480
Education/Degree
Bachelor's Degree
Reports To
Supervisor or Team Leader

Sales Support Representative IV Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Sales Support Representative IV skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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11 general skills or competencies (Job family competencies) for Sales Support Representative IV

1 Job Family Competencies – Customer Complaint Resolution
Proficiency Level -3
Skill definition-Determining and investigating root causes of customer complaints to create prompt resolutions and deliver a high-quality service experience.
Level 1 Behaviors
(General Familiarity)
Explains the flow of the customer complaint process from intake to customer resolution.
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Level 2 Behaviors
(Light Experience)
Gathers information on customer complaints to support prompt escalation and resolution.
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Level 3 Behaviors
(Moderate Experience)
Determines causes of customer service failures to make appropriate action plans and address complaints.
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Level 4 Behaviors
(Extensive Experience)
Manages the overall customer complaint process to facilitate timely resolutions, escalations, and responses.
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Level 5 Behaviors
(Mastery)
Champions customer service strategies in managing complaints to meet our standards and objectives.
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2 Job Family Competencies – Prospecting
Proficiency Level -3
Skill definition-Identifying potential customers for products and services and converting them to revenue-generating customers.
Level 1 Behaviors
(General Familiarity)
Describes effective procedures to make cold calls and pursue leads.
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Level 2 Behaviors
(Light Experience)
Conducts basic research on our organization's sites or social media accounts to identify key prospects.
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Level 3 Behaviors
(Moderate Experience)
Executes prospecting campaigns by aggressive customer outreach.
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Level 4 Behaviors
(Extensive Experience)
Oversees protocols to maintain a robust leads pipeline and streamlined sales management cycle.
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Level 5 Behaviors
(Mastery)
Drives the overall implementation of the lead nurture program to increase customer lifetime value.
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3 Sales Support Representative IV - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Sales Support Representative IV
Proficiency Level - 4
5 Competency for - Sales Support Representative IV
Proficiency Level - 5

10 soft skills or competencies (core competencies) for Sales Support Representative IV

1 Core Competencies – Products And Services
Proficiency Level -3
Skill definition-Knowledge of the full array of our organization's products and services including those that are created for internal customers; insight into the differentiating factors that distinguish them from those of competitors.
Level 1 Behaviors
(General Familiarity)
Collects and summarizes information and marketing materials for R&D purposes.
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Level 2 Behaviors
(Light Experience)
Discusses the potential profitability of a proposed new product.
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Level 3 Behaviors
(Moderate Experience)
Evaluates our business’s P/S costs and prices, and market positioning.
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Level 4 Behaviors
(Extensive Experience)
Establishes related procedures for product design, development and delivery time limits.
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Level 5 Behaviors
(Mastery)
Describes the planned launch of superior products and services to stakeholders to promote enthusiasm and support.
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2 Core Competencies – Meeting Management
Proficiency Level -4
Skill definition-The practice of planning, organizing, conducting and participating in well-structured meetings for effectiveness and productivity.
Level 1 Behaviors
(General Familiarity)
Describes the roles and responsibilities of different meeting participants.
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Level 2 Behaviors
(Light Experience)
Follows up on action items created in meetings.
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Level 3 Behaviors
(Moderate Experience)
Controls the meeting progress to keep it on track.
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Level 4 Behaviors
(Extensive Experience)
Consults on managing remote and virtual meetings to improve effectiveness.
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Level 5 Behaviors
(Mastery)
Champions effective meeting management as an efficiency and productivity tool.
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3 Sales Support Representative IV - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Sales Support Representative IV
Proficiency Level - 4
5 Competency for - Sales Support Representative IV
Proficiency Level - 5

Summary of Sales Support Representative IV skills and competencies

There are 0 hard skills for Sales Support Representative IV.
11 general skills for Sales Support Representative IV, Customer Complaint Resolution, Prospecting, Sales Function, etc.
10 soft skills for Sales Support Representative IV, Products And Services, Meeting Management, Self-Motivation, etc.
While the list totals 21 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Sales Support Representative IV, he or she needs to be skilled in Products And Services, be skilled in Meeting Management, and be skilled in Self-Motivation.

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