Skills & Competencies for Account Manager I

Account Manager I job profile

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JOB SUMMARY for Account Manager I

Develops relationships with smaller to mid-sized clients to increase revenue.

JOB RESPONSIBILITIES for Account Manager I

Pursues relationships with potential new accounts and identifies business opportunities to upsell services/products to current and new businesses. Drives retention and growth among customers by understanding their business needs and helping them succeed. Has detailed knowledge of products and services offered and ensures that products and services consistently meet client needs. Maintains a cadence of communicating with customers to ensure client satisfaction and promote ongoing contract renewal. Advises internal teams on product and service improvements/suggestions based on client feedback. Provides sales quotes and responds to requests for proposals. May support higher-level account managers working with larger accounts.

Account Manager I SALARY RANGE

BASE 50%
$65,972
TOTAL 50%
$70,819
Job Level
P01
Job Code
SM15000424
Education/Degree
Bachelor's Degree
Reports To
Manager

Account Manager I Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Account Manager I skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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9 general skills or competencies (Job family competencies) for Account Manager I

1 Job Family Competencies – Customer Satisfaction
Proficiency Level -2
Skill definition-Collecting, analyzing, and measuring satisfaction levels of customers to improve our business's service and products.
Level 1 Behaviors
(General Familiarity)
Describes methods used in collecting and analyzing customer satisfaction data.
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Level 2 Behaviors
(Light Experience)
Assists in creating questions to surveys to identify customer satisfaction levels.
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Level 3 Behaviors
(Moderate Experience)
Communicates with customers to establish positive interactions and maintain a high level of satisfaction.
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Level 4 Behaviors
(Extensive Experience)
Delivers superior customer service to optimize customer satisfaction scores.
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Level 5 Behaviors
(Mastery)
Constructs innovative solutions and effective interventions to drive customer satisfaction.
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2 Job Family Competencies – Account Management
Proficiency Level -2
Skill definition-Nurturing a company’s client relationships by providing them with service and support.
Level 1 Behaviors
(General Familiarity)
Describes the process of performing account management in our organization.
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Level 2 Behaviors
(Light Experience)
Conducts research and data-gathering processes to prepare pricing models, proposals, and presentations.
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Level 3 Behaviors
(Moderate Experience)
Communicates with the sales team regarding account managing strategies.
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Level 4 Behaviors
(Extensive Experience)
Evaluates customer account management processes to focus on improving the quality of service and results.
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Level 5 Behaviors
(Mastery)
Builds account maps for the sales cycle to keep track of relationships built through the customer’s lifecycle.
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3 Account Manager I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Account Manager I
Proficiency Level - 4
5 Competency for - Account Manager I
Proficiency Level - 5

10 soft skills or competencies (core competencies) for Account Manager I

1 Core Competencies – Products And Services
Proficiency Level -2
Skill definition-Knowledge of the full array of our organization's products and services including those that are created for internal customers; insight into the differentiating factors that distinguish them from those of competitors.
Level 1 Behaviors
(General Familiarity)
Cites examples of how customers use our business's products and services.
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Level 2 Behaviors
(Light Experience)
Describes our organization's current marketing campaign.
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Level 3 Behaviors
(Moderate Experience)
Announces and explains updates of products and services and delivery.
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Level 4 Behaviors
(Extensive Experience)
Enhances employees' understanding of several sets of interrelated products and services and their interdependence.
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Level 5 Behaviors
(Mastery)
Conceives and plans our business’s future structure according to the target market and P/S strategy.
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2 Core Competencies – Self-Motivation
Proficiency Level -2
Skill definition-Ability to identify one's own strengths, set goals and work hard in achieving goals, standards, and targets without external rewards or punishments.
Level 1 Behaviors
(General Familiarity)
Cites examples and traits of being self-motivated.
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Level 2 Behaviors
(Light Experience)
Clearly defines one's strengths, weakness, aspirations, and work styles.
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Level 3 Behaviors
(Moderate Experience)
Assesses past mistakes and makes changes that will lead to success.
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Level 4 Behaviors
(Extensive Experience)
Acts as a role model for positivity, optimism, and hard work.
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Level 5 Behaviors
(Mastery)
Creates a transparent and open working environment within our organization.
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3 Account Manager I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Account Manager I
Proficiency Level - 4
5 Competency for - Account Manager I
Proficiency Level - 5

Summary of Account Manager I skills and competencies

There are 0 hard skills for Account Manager I..
9 general skills for Account Manager I, Customer Satisfaction, Account Management, Business Development, etc.
10 soft skills for Account Manager I, Products And Services, Self-Motivation, Initiative, etc.
While the list totals 19 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Account Manager I, he or she needs to be proficient in Products And Services, be proficient in Self-Motivation, and be proficient in Initiative.

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