13 general skills or competencies (Job family competencies) for Account Management Manager, Sr.
Skill definition-Collecting, analyzing, and measuring satisfaction levels of customers to improve our business's service and products.
Level 1 Behaviors
(General Familiarity)
Explains the importance of customer satisfaction to a business.
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Level 2 Behaviors
(Light Experience)
Identifies and reports issues promptly to ensure quick resolution and customer satisfaction.
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Level 3 Behaviors
(Moderate Experience)
Negotiates issues directly with the customer to maximize customer satisfaction.
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Level 4 Behaviors
(Extensive Experience)
Recommends plans to enhance the current process in increasing customer satisfaction efficiencies.
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Level 5 Behaviors
(Mastery)
Fosters maintains effective business-to-customer relationships to meet and exceed customer expectations.
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Skill definition-Nurturing a company’s client relationships by providing them with service and support.
Level 1 Behaviors
(General Familiarity)
Identifies the importance of account management in our organization.
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Level 2 Behaviors
(Light Experience)
Responds to client account complaints and issues regarding products or services.
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Level 3 Behaviors
(Moderate Experience)
Maintains good relationships with existing brand partners to achieve high levels of satisfaction.
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Level 4 Behaviors
(Extensive Experience)
Monitors the account management market trends to suggest adjustments to sales efforts.
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Level 5 Behaviors
(Mastery)
Establishes the latest strategic account management best practices and trends.
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10 soft skills or competencies (core competencies) for Account Management Manager, Sr.
Skill definition-Knowledge of the full array of our organization's products and services including those that are created for internal customers; insight into the differentiating factors that distinguish them from those of competitors.
Level 1 Behaviors
(General Familiarity)
Describes own business unit's role in the production of our organization's P/S.
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Level 2 Behaviors
(Light Experience)
Outlines the main advantages of our business's main P/S.
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Level 3 Behaviors
(Moderate Experience)
Examines the products and services from the perspective of the customer.
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Level 4 Behaviors
(Extensive Experience)
Incorporates quantifiable evidence to prove that the value of the product is credible.
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Level 5 Behaviors
(Mastery)
Educates others on the structure and integration of cross-functional products or services.
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Skill definition-Managing and prioritizing resources and workloads by creating well-organized plans to attain organizational goals and objectives.
Level 1 Behaviors
(General Familiarity)
Documents best practices in planning and organizing work to address important tasks.
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Level 2 Behaviors
(Light Experience)
Discusses the positive and negative outcomes of planning and organization in the workplace.
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Level 3 Behaviors
(Moderate Experience)
Helps set up new practices to anticipate and address the needs of planning and organization initiatives.
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Level 4 Behaviors
(Extensive Experience)
Facilitates the adoption of advanced tools to streamline the process of planning and organization.
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Level 5 Behaviors
(Mastery)
Develops best practices in planning and organizing activities to improve organizational efficiency.
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Summary of Account Management Manager, Sr. skills and competencies
There are 0 hard skills for Account Management Manager, Sr..
13 general skills for Account Management Manager, Sr., Customer Satisfaction, Account Management, Business Development, etc.
10 soft skills for Account Management Manager, Sr., Products And Services, Planning and Organizing, Talent Management, etc.
While the list totals 23 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Account Management Manager, Sr., he or she needs to be skilled in Products And Services, be skilled in Planning and Organizing, and be skilled in Talent Management.