Skills & Competencies for Spa Attendant

Spa Attendant job profile

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JOB SUMMARY for Spa Attendant

Greets guests, schedules appointments, and provides customer service to all spa clients.

JOB RESPONSIBILITIES for Spa Attendant

Recommends spa products and services based on client needs and expectations. Ensures that all equipment and supplies are properly sanitized.

Spa Attendant SALARY RANGE

BASE 50%
$28,341
TOTAL 50%
$28,418
Job Level
A01
Job Code
HS08000201
Education/Degree
High School Diploma or Technical Certificate
Reports To
Supervisor or Manager

Spa Attendant Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Spa Attendant skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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5 hard skills or competencies (industry competencies) for Spa Attendant

1 Industry Competency – Cashiering
Proficiency Level -1
Skill definition-Facilitating customer financial transactions and record keeping at the point of sale, promoting a satisfactory customer experience.
Level 1 Behaviors
(General Familiarity)
Identifies the common challenges faced by cashiers that may lead to customer dissatisfaction and financial losses.
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Level 2 Behaviors
(Light Experience)
Follows organizational guidelines and processes for cash handling and refunds or returns.
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Level 3 Behaviors
(Moderate Experience)
Performs cash audits to reconcile discrepancies and ensure all recorded cash transactions are matched.
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Level 4 Behaviors
(Extensive Experience)
Recommends machine learning technologies in cashiering processes to automate tasks and enhance fraud detection.
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Level 5 Behaviors
(Mastery)
Leads the improvements in cash management processes to ensure compliance with cash handling procedures.
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2 Industry Competency – Retail Customer Interaction
Proficiency Level -2
Skill definition-Communicating and engaging with customers to boost satisfaction, loyalty, and retention for the sales and revenue growth of retail stores.
Level 1 Behaviors
(General Familiarity)
Identifies the critical role of customer interaction and service within a retail context.
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Level 2 Behaviors
(Light Experience)
Quickly establishes rapport with customers, addresses their concerns, and offers references in peak hours.
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Level 3 Behaviors
(Moderate Experience)
Provides personalized recommendations or suggestions based on customer wants and preferences.
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Level 4 Behaviors
(Extensive Experience)
Implements customer feedback and survey programs to gather valuable insights and boost customer interaction.
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Level 5 Behaviors
(Mastery)
Develops virtual reality customer interaction simulations to enhance emotional connections between staff and customers.
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3 Spa Attendant - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Spa Attendant
Proficiency Level - 4
5 Competency for - Spa Attendant
Proficiency Level - 5

3 general skills or competencies (Job family competencies) for Spa Attendant

1 Job Family Competencies – Customer Engagement
Proficiency Level -2
Skill definition-Building and maintaining meaningful interactions with customers to enhance their overall experience with a product, service, or brand.
Level 1 Behaviors
(General Familiarity)
Explains the importance of customer interaction in boosting the emotional bond between consumers and retail outlets.
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Level 2 Behaviors
(Light Experience)
Supports the implementation of in-store experiences to increase depth of customer engagement.
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Level 3 Behaviors
(Moderate Experience)
Produces and shares brand content online or offline to gain and maintain customer attention.
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Level 4 Behaviors
(Extensive Experience)
Monitors competitors and industry trends to adopt emerging customer engagement strategies.
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Level 5 Behaviors
(Mastery)
Establishes and leads customer loyalty programs to maximize customer retention and repeat business.
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2 Job Family Competencies – Customer Behavior Analytics
Proficiency Level -1
Skill definition-Collecting, analyzing, interpreting, and applying customer data to gain insights into their behavior, preferences, and needs.
Level 1 Behaviors
(General Familiarity)
Lists commonly used data collection strategies for analyzing customer purchasing behavior.
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Level 2 Behaviors
(Light Experience)
Identifies key customer segments to detect product preferences and demand patterns efficiently.
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Level 3 Behaviors
(Moderate Experience)
Reviews marketing campaign effectiveness and return on investment (ROI) using customer behavior data.
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Level 4 Behaviors
(Extensive Experience)
Leads complex analytics projects to solve strategic business challenges and customer-specific issues.
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Level 5 Behaviors
(Mastery)
Develops customer churn prediction models to identify at-risk customers and implement retention strategies.
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3 Spa Attendant - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Spa Attendant
Proficiency Level - 4
5 Competency for - Spa Attendant
Proficiency Level - 5

7 soft skills or competencies (core competencies) for Spa Attendant

1 Core Competencies – Scheduling
Proficiency Level -1
Skill definition-Ability to plan and organize activities, tasks, and resources to achieve business goals and objectives within timeframe and budget.
Level 1 Behaviors
(General Familiarity)
Lists ways to improve scheduling skills, including setting deadlines, using a planner and delegating tasks.
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Level 2 Behaviors
(Light Experience)
Reports the changes in scheduled appointments for management to review.
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Level 3 Behaviors
(Moderate Experience)
Uses organizational workforce models to determine schedules that meet operational commitments.
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Level 4 Behaviors
(Extensive Experience)
Organizes calendars for department personnel to set meetings, conferences, teleconferences, and travel.
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Level 5 Behaviors
(Mastery)
Designs an organizational timetable to keep track of all scheduled activities of employees.
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2 Core Competencies – Products And Services
Proficiency Level -1
Skill definition-Knowledge of the full array of our organization's products and services including those that are created for internal customers; insight into the differentiating factors that distinguish them from those of competitors.
Level 1 Behaviors
(General Familiarity)
Discusses the primary markets for the P/S.
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Level 2 Behaviors
(Light Experience)
Summarizes the features, specifications, or functions of any given P/S.
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Level 3 Behaviors
(Moderate Experience)
Explores target customers to sell and deliver products and services.
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Level 4 Behaviors
(Extensive Experience)
Instructs others to explain the key factors that differentiate the products from those of the competitors.
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Level 5 Behaviors
(Mastery)
Initiates an evaluation of the past, evolution, and future plans of the product or service line.
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3 Spa Attendant - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Spa Attendant
Proficiency Level - 4
5 Competency for - Spa Attendant
Proficiency Level - 5

Summary of Spa Attendant skills and competencies

There are 5 hard skills for Spa Attendant, Cashiering, Retail Customer Interaction, Membership Program, etc.
3 general skills for Spa Attendant, Customer Engagement, Customer Behavior Analytics, Point of Sale.
7 soft skills for Spa Attendant, Scheduling, Products And Services, Service Excellence, etc.
While the list totals 15 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Spa Attendant, he or she needs to be proficient in Scheduling, be proficient in Products And Services, and be proficient in Service Excellence.

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