Skills & Competencies for Spa Attendant

Spa Attendant job profile

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JOB SUMMARY for Spa Attendant

Greets guests, schedules appointments, and provides customer service to all spa clients.

JOB RESPONSIBILITIES for Spa Attendant

Recommends spa products and services based on client needs and expectations. Ensures that all equipment and supplies are properly sanitized.

Spa Attendant SALARY RANGE

BASE 50%
$28,578
TOTAL 50%
$28,654
Job Level
A01
Job Code
HS08000201
Education/Degree
High School Diploma or Technical Certificate
Reports To
Supervisor or Manager

Spa Attendant Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Spa Attendant skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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5 hard skills or competencies (industry competencies) for Spa Attendant

1 Industry Competency – Cashiering
Proficiency Level -1
Skill definition-Facilitating customer financial transactions and record keeping at the point of sale, promoting a satisfactory customer experience.
Level 1 Behaviors
(General Familiarity)
Explains the basic procedures on how to use cash registers or other point-of-sale (POS) systems.
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Level 2 Behaviors
(Light Experience)
Assists in tracking transactions through a POS system to report any discrepancies and inventory issues.
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Level 3 Behaviors
(Moderate Experience)
Manages point-of-sale system efficiently to detect any possible errors or suspect transactions.
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Level 4 Behaviors
(Extensive Experience)
Provides training on handling difficult customers and situations to deliver exceptional customer service.
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Level 5 Behaviors
(Mastery)
Keeps updated with the latest cashiering trends, like contactless payments and NFC technology.
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2 Industry Competency – Retail Customer Interaction
Proficiency Level -2
Skill definition-Communicating and engaging with customers to boost satisfaction, loyalty, and retention for the sales and revenue growth of retail stores.
Level 1 Behaviors
(General Familiarity)
Identifies and locates sources of information to update knowledge about the product and service range.
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Level 2 Behaviors
(Light Experience)
Offers clear and succinct descriptions of products or services, to foster an informed customer experience.
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Level 3 Behaviors
(Moderate Experience)
Proactively shares information with team members and contributes constructively to maintain the quality of service.
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Level 4 Behaviors
(Extensive Experience)
Educates and demonstrates appropriate steps for handling customer complaints and escalating procedures.
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Level 5 Behaviors
(Mastery)
Develops and implements policies and procedures to facilitate smooth processing of returns and refunds.
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3 Spa Attendant - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Spa Attendant
Proficiency Level - 4
5 Competency for - Spa Attendant
Proficiency Level - 5

3 general skills or competencies (Job family competencies) for Spa Attendant

1 Job Family Competencies – Customer Engagement
Proficiency Level -2
Skill definition-Building and maintaining meaningful interactions with customers to enhance their overall experience with a product, service, or brand.
Level 1 Behaviors
(General Familiarity)
Describes the difference between customer engagement and customer interaction.
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Level 2 Behaviors
(Light Experience)
Assists in coordinating customer interactions across multiple channels to ensure seamless customer experiences.
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Level 3 Behaviors
(Moderate Experience)
Determines customer pain points or challenges to create customer-centered solutions and resolve their concerns.
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Level 4 Behaviors
(Extensive Experience)
Leverages customer service metrics in evaluating and improving engagement strategies and programs.
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Level 5 Behaviors
(Mastery)
Develops strategic plans and promotional activities to build customer awareness and generate sales.
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2 Job Family Competencies – Customer Behavior Analytics
Proficiency Level -1
Skill definition-Collecting, analyzing, interpreting, and applying customer data to gain insights into their behavior, preferences, and needs.
Level 1 Behaviors
(General Familiarity)
Explains the factors and challenges that affect customer behavior and purchasing pattern.
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Level 2 Behaviors
(Light Experience)
Follows data governance policies to ensure data integrity and security for customer behavior analytics.
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Level 3 Behaviors
(Moderate Experience)
Provides insights and recommendations to improve customer acquisition based on analytics results.
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Level 4 Behaviors
(Extensive Experience)
Integrates new data sources, analytical models, or tools to enhance the effectiveness of the analytics process.
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Level 5 Behaviors
(Mastery)
Designs innovative storytelling techniques and visualizations to convey impact of customer behavior analytics.
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3 Spa Attendant - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Spa Attendant
Proficiency Level - 4
5 Competency for - Spa Attendant
Proficiency Level - 5

7 soft skills or competencies (core competencies) for Spa Attendant

1 Core Competencies – Scheduling
Proficiency Level -1
Skill definition-Ability to plan and organize activities, tasks, and resources to achieve business goals and objectives within timeframe and budget.
Level 1 Behaviors
(General Familiarity)
Discusses the importance of scheduling, which includes achieving a good work-life balance.
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Level 2 Behaviors
(Light Experience)
Records employee availability to increase attendance at scheduled meetings.
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Level 3 Behaviors
(Moderate Experience)
Prepares staffing forecast dashboards as well as comparative data on results versus forecasts.
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Level 4 Behaviors
(Extensive Experience)
Manages travel arrangements or schedules, such as booking flights and making hotel or restaurant reservations.
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Level 5 Behaviors
(Mastery)
Creates strategies and objectives to improve the functional infrastructure of general workforce scheduling.
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2 Core Competencies – Products And Services
Proficiency Level -1
Skill definition-Knowledge of the full array of our organization's products and services including those that are created for internal customers; insight into the differentiating factors that distinguish them from those of competitors.
Level 1 Behaviors
(General Familiarity)
Collects and summarizes information and marketing materials for R&D purposes.
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Level 2 Behaviors
(Light Experience)
Discusses the potential profitability of a proposed new product.
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Level 3 Behaviors
(Moderate Experience)
Evaluates our business’s P/S costs and prices, and market positioning.
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Level 4 Behaviors
(Extensive Experience)
Establishes related procedures for product design, development and delivery time limits.
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Level 5 Behaviors
(Mastery)
Describes the planned launch of superior products and services to stakeholders to promote enthusiasm and support.
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3 Spa Attendant - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Spa Attendant
Proficiency Level - 4
5 Competency for - Spa Attendant
Proficiency Level - 5

Summary of Spa Attendant skills and competencies

There are 5 hard skills for Spa Attendant, Cashiering, Retail Customer Interaction, Membership Program, etc.
3 general skills for Spa Attendant, Customer Engagement, Customer Behavior Analytics, Point of Sale.
7 soft skills for Spa Attendant, Scheduling, Products And Services, Service Excellence, etc.
While the list totals 15 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Spa Attendant, he or she needs to be proficient in Scheduling, be proficient in Products And Services, and be proficient in Service Excellence.

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