Skills & Competencies for Spa Attendant

Spa Attendant job profile

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JOB SUMMARY for Spa Attendant

Greets guests, schedules appointments, and provides customer service to all spa clients.

JOB RESPONSIBILITIES for Spa Attendant

Recommends spa products and services based on client needs and expectations. Ensures that all equipment and supplies are properly sanitized.

Spa Attendant SALARY RANGE

BASE 50%
$28,477
TOTAL 50%
$28,553
Job Level
A01
Job Code
HS08000201
Education/Degree
High School Diploma or Technical Certificate
Reports To
Supervisor or Manager

Spa Attendant Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Spa Attendant skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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5 hard skills or competencies (industry competencies) for Spa Attendant

1 Industry Competency – Cashiering
Proficiency Level -1
Skill definition-Facilitating customer financial transactions and record keeping at the point of sale, promoting a satisfactory customer experience.
Level 1 Behaviors
(General Familiarity)
Discusses the key aspects and the general outline of the typical cashiering processes in retail operations.
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Level 2 Behaviors
(Light Experience)
Assists in reconciling daily sales to prevent discrepancies and correct issues associated with unapplied cash.
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Level 3 Behaviors
(Moderate Experience)
Maintains accurate financial records to ensure transparency and integrity of all cash transactions.
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Level 4 Behaviors
(Extensive Experience)
Creates protocols for handling escalated customer inquiries or complex transactional issues.
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Level 5 Behaviors
(Mastery)
Explores advanced cashiering systems and other technology tools to improve efficiency in retail operations.
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2 Industry Competency – Retail Customer Interaction
Proficiency Level -2
Skill definition-Communicating and engaging with customers to boost satisfaction, loyalty, and retention for the sales and revenue growth of retail stores.
Level 1 Behaviors
(General Familiarity)
Describes customer archetypes in the retail landscape and proposes techniques for engagement.
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Level 2 Behaviors
(Light Experience)
Gathers feedback and records customer insights to help improve retail store performance.
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Level 3 Behaviors
(Moderate Experience)
Performs routine follow-ups with customers after a purchase to ensure satisfaction.
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Level 4 Behaviors
(Extensive Experience)
Collaborates with online customer support team and other service departments to elevate the overall customer experience.
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Level 5 Behaviors
(Mastery)
Conceptualizes predictive customer relationship management systems to tailor post purchase retail interaction.
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3 Spa Attendant - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Spa Attendant
Proficiency Level - 4
5 Competency for - Spa Attendant
Proficiency Level - 5

3 general skills or competencies (Job family competencies) for Spa Attendant

1 Job Family Competencies – Customer Engagement
Proficiency Level -2
Skill definition-Building and maintaining meaningful interactions with customers to enhance their overall experience with a product, service, or brand.
Level 1 Behaviors
(General Familiarity)
Defines the best practices and principles in customer engagement and how they can be applied.
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Level 2 Behaviors
(Light Experience)
Applies personalization techniques during customer interactions to enhance satisfaction and loyalty.
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Level 3 Behaviors
(Moderate Experience)
Collaborates with various teams in implementing new customer engagement campaigns and promotions.
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Level 4 Behaviors
(Extensive Experience)
Implements loyalty programs or personalized communication campaigns to improve customer retention and sales.
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Level 5 Behaviors
(Mastery)
Designs customer journey maps to optimize touchpoints for an effective and personalized customer experience.
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2 Job Family Competencies – Customer Behavior Analytics
Proficiency Level -1
Skill definition-Collecting, analyzing, interpreting, and applying customer data to gain insights into their behavior, preferences, and needs.
Level 1 Behaviors
(General Familiarity)
Describes basic customer behavior concepts and analytics techniques used for effective sales.
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Level 2 Behaviors
(Light Experience)
Collects and compiles customer data from various sources to identify behavioral patterns and trends.
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Level 3 Behaviors
(Moderate Experience)
Performs advanced statistical and predictive modeling techniques to analyze complex customer behavior data sets.
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Level 4 Behaviors
(Extensive Experience)
Establishes customer satisfaction metrics to identify sales and marketing improvements.
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Level 5 Behaviors
(Mastery)
Creates pricing strategies based on customer behavior analytics, demand, and buying preferences.
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3 Spa Attendant - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Spa Attendant
Proficiency Level - 4
5 Competency for - Spa Attendant
Proficiency Level - 5

7 soft skills or competencies (core competencies) for Spa Attendant

1 Core Competencies – Scheduling
Proficiency Level -1
Skill definition-Ability to plan and organize activities, tasks, and resources to achieve business goals and objectives within timeframe and budget.
Level 1 Behaviors
(General Familiarity)
Compiles a list of tools used to effectively schedule activities, such as Google Calendar and Canva.
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Level 2 Behaviors
(Light Experience)
Identifies and resolves scheduling conflicts between employees to ensure a smooth workflow.
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Level 3 Behaviors
(Moderate Experience)
Makes adjustments and recommendations for optimizing scheduling to maximize service and quality.
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Level 4 Behaviors
(Extensive Experience)
Coordinates with cross-functional teams to align work schedules with project activities.
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Level 5 Behaviors
(Mastery)
Builds integrated database tracking tools for staffing shrinkage patterns to optimize staffing scheduling forecasts.
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2 Core Competencies – Products And Services
Proficiency Level -1
Skill definition-Knowledge of the full array of our organization's products and services including those that are created for internal customers; insight into the differentiating factors that distinguish them from those of competitors.
Level 1 Behaviors
(General Familiarity)
Describes own business unit's role in the production of our organization's P/S.
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Level 2 Behaviors
(Light Experience)
Outlines the main advantages of our business's main P/S.
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Level 3 Behaviors
(Moderate Experience)
Examines the products and services from the perspective of the customer.
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Level 4 Behaviors
(Extensive Experience)
Incorporates quantifiable evidence to prove that the value of the product is credible.
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Level 5 Behaviors
(Mastery)
Educates others on the structure and integration of cross-functional products or services.
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3 Spa Attendant - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Spa Attendant
Proficiency Level - 4
5 Competency for - Spa Attendant
Proficiency Level - 5

Summary of Spa Attendant skills and competencies

There are 5 hard skills for Spa Attendant, Cashiering, Retail Customer Interaction, Membership Program, etc.
3 general skills for Spa Attendant, Customer Engagement, Customer Behavior Analytics, Point of Sale.
7 soft skills for Spa Attendant, Scheduling, Products And Services, Service Excellence, etc.
While the list totals 15 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Spa Attendant, he or she needs to be proficient in Scheduling, be proficient in Products And Services, and be proficient in Service Excellence.

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