3 hard skills or competencies (industry competencies) for Systems Engineering Technician I
Skill definition-Combining active components with passive electrical components to amplify and control electric current flow.
Level 1 Behaviors
(General Familiarity)
Describes the application of engineering knowledge in electronics system designs.
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Level 2 Behaviors
(Light Experience)
Documents policies, guidelines, and results to understand manual electronic circuits and PCBs testing.
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Level 3 Behaviors
(Moderate Experience)
Analyzes engineering drawings to determine electronic fabrication requirements.
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Level 4 Behaviors
(Extensive Experience)
Coordinates with engineering team leads on the development of new quality-resolving technologies.
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Level 5 Behaviors
(Mastery)
Builds advanced and highly sensitive tools to support the testing of electronic equipment.
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Skill definition-Checking the health and performance of equipment to conduct necessary repairs, minimize unplanned downtime, and eliminate any malfunctions.
Level 1 Behaviors
(General Familiarity)
Describes the schematics of electrical diagnostic equipment.
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Level 2 Behaviors
(Light Experience)
Documents detailed notes on diagnostics and repairs conducted on equipment.
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Level 3 Behaviors
(Moderate Experience)
Performs equipment diagnostic to isolate problems and eliminate equipment malfunctions.
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Level 4 Behaviors
(Extensive Experience)
Guides the maintenance team in performing diagnostic troubleshooting on equipment in alignment with protocols.
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Level 5 Behaviors
(Mastery)
Monitors market trends related to equipment diagnostics to align business strategies.
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8 general skills or competencies (Job family competencies) for Systems Engineering Technician I
Skill definition-Maintaining, configuring, and setting up computer hardware to increase business efficiency and staff productivity.
Level 1 Behaviors
(General Familiarity)
Documents the processes used in troubleshooting and repairing computer hardware.
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Level 2 Behaviors
(Light Experience)
Informs the management of the problems that need to be solved in our computer hardware.
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Level 3 Behaviors
(Moderate Experience)
Leverages advanced troubleshooting techniques to fix complex computer hardware issues.
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Level 4 Behaviors
(Extensive Experience)
Guides the team in troubleshooting and repairing computer hardware issues.
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Level 5 Behaviors
(Mastery)
Develops security measures and standards for all computer hardware in the IT environment.
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Skill definition-Knowledge of and ability to apply help desk processes for handling and resolving customer grievances and issues quickly and efficiently.
Level 1 Behaviors
(General Familiarity)
Explains the importance of providing help desk support.
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Level 2 Behaviors
(Light Experience)
Reports issues in the help desk procedures to gather user information and address technical problems.
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Level 3 Behaviors
(Moderate Experience)
Implements a help desk solution to troubleshoot computer connectivity issues.
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Level 4 Behaviors
(Extensive Experience)
Develops knowledge repository documents to reduce help desk support volumes and improve customer service.
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Level 5 Behaviors
(Mastery)
Constructs a monitoring system to evaluate and review the ticketing system in help desk software.
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5 soft skills or competencies (core competencies) for Systems Engineering Technician I
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Identifies the procedures for making sure that results are mistake-free.
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Level 2 Behaviors
(Light Experience)
Processes limited amounts of detailed information with reasonable accuracy.
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Level 3 Behaviors
(Moderate Experience)
Processes large quantities of detailed information with high levels of accuracy.
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Level 4 Behaviors
(Extensive Experience)
Designs systems to help the team organize and track details and project progress.
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Level 5 Behaviors
(Mastery)
Develops best practices for identifying and correcting errors, oversights, and omissions.
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Skill definition-Managing and setting priorities, goals, and timetables to boost productivity and efficiency in completing tasks.
Level 1 Behaviors
(General Familiarity)
Discusses workplace barriers and issues that may affect time management.
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Level 2 Behaviors
(Light Experience)
Classifies assigned tasks into specific, smaller, and more achievable goals.
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Level 3 Behaviors
(Moderate Experience)
Executes work plans to manage workflow and track milestones to completion.
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Level 4 Behaviors
(Extensive Experience)
Improves processes to organize workloads of teams efficiently.
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Level 5 Behaviors
(Mastery)
Establishes a time management matrix to reprioritize the importance of current and upcoming tasks.
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Summary of Systems Engineering Technician I skills and competencies
There are 3 hard skills for Systems Engineering Technician I, Electronics Engineering, Equipment Diagnostics, Hardware Troubleshooting.
8 general skills for Systems Engineering Technician I, Computer Hardware, Help Desk, Linux, etc.
5 soft skills for Systems Engineering Technician I, Attention to Detail, Time Management, Initiative, etc.
While the list totals 16 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Systems Engineering Technician I, he or she needs to be proficient in Attention to Detail, be proficient in Time Management, and be proficient in Initiative.