Skills & Competencies for Mail Server Administrator

Mail Server Administrator job profile

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JOB SUMMARY for Mail Server Administrator

Administers and maintains the organization's email system(s).

JOB RESPONSIBILITIES for Mail Server Administrator

Monitors server performance and mail routing. Creates user accounts and maintains security levels on databases. Provides first-level telephone support and troubleshoots issues. Monitors existing messaging infrastructure and server usage, ensuring proper working order. Provides recommendations and plans for improvements to e-mail network. May document internal policies or develop training for end-users.

Mail Server Administrator SALARY RANGE

BASE 50%
$102,896
TOTAL 50%
$107,269
Job Level
P02
Job Code
IT10000155
Education/Degree
Bachelor's Degree
Reports To
Manager

Mail Server Administrator Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Mail Server Administrator skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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10 general skills or competencies (Job family competencies) for Mail Server Administrator

1 Job Family Competencies – End-User Training
Proficiency Level -2
Skill definition-Creating and utilizing interactive guidance and learning methods to help users gain a full understanding of products and services.
Level 1 Behaviors
(General Familiarity)
Cites examples of challenges and issues that affect end-user training.
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Level 2 Behaviors
(Light Experience)
Applies knowledge-based learning to support the delivery of end-user training.
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Level 3 Behaviors
(Moderate Experience)
Adheres to our training processes to ensure consistency in delivering end-user training.
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Level 4 Behaviors
(Extensive Experience)
Collaborates with cross-functional teams to design and deliver end-user training programs.
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Level 5 Behaviors
(Mastery)
Builds a change management training model to improve support structures for end-users.
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2 Job Family Competencies – Phone Support
Proficiency Level -2
Skill definition-Providing real-time assistance and support to customers to respond to their inquiries and resolve complaints through phone calls.
Level 1 Behaviors
(General Familiarity)
Cites the advantages and limitations of providing phone support to customers.
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Level 2 Behaviors
(Light Experience)
Adheres to policies and standards in providing phone support to respond to customer complaints.
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Level 3 Behaviors
(Moderate Experience)
Analyzes existing call flow process to determine areas for improvement to maximize phone support function.
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Level 4 Behaviors
(Extensive Experience)
Creates a complete guideline document to drive the company's phone support activities efficiently.
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Level 5 Behaviors
(Mastery)
Adapts to customer service trends to align phone support functions with customers' interests and preferences.
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3 Mail Server Administrator - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Mail Server Administrator
Proficiency Level - 4
5 Competency for - Mail Server Administrator
Proficiency Level - 5

7 soft skills or competencies (core competencies) for Mail Server Administrator

1 Core Competencies – Attention to Detail
Proficiency Level -2
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Cites steps and tips to improve attention to detail in the workplace.
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Level 2 Behaviors
(Light Experience)
Keeps full attention when listening to understand the message.
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Level 3 Behaviors
(Moderate Experience)
Balances between accuracy and efficiency for different tasks or programs.
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Level 4 Behaviors
(Extensive Experience)
Creates and implements quality management processes for our business.
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Level 5 Behaviors
(Mastery)
Defines possible hurdles to projects and creates strategies to deal with them.
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2 Core Competencies – Time Management
Proficiency Level -2
Skill definition-Managing and setting priorities, goals, and timetables to boost productivity and efficiency in completing tasks.
Level 1 Behaviors
(General Familiarity)
Cites examples of prioritization methods used to manage and save time in the workplace.
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Level 2 Behaviors
(Light Experience)
Adheres to schedules to allocate time for specific tasks efficiently.
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Level 3 Behaviors
(Moderate Experience)
Assesses relevance of tasks to prioritize and produce better quality work.
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Level 4 Behaviors
(Extensive Experience)
Creates programs to develop our employees' understanding of time demand and management.
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Level 5 Behaviors
(Mastery)
Builds a system to manage our business's workload and eliminate time-wasting activities.
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3 Mail Server Administrator - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Mail Server Administrator
Proficiency Level - 4
5 Competency for - Mail Server Administrator
Proficiency Level - 5

Summary of Mail Server Administrator skills and competencies

There are 0 hard skills for Mail Server Administrator.
10 general skills for Mail Server Administrator, End-User Training, Phone Support, Remote Support, etc.
7 soft skills for Mail Server Administrator, Attention to Detail, Time Management, Initiative, etc.
While the list totals 17 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Mail Server Administrator, he or she needs to be proficient in Attention to Detail, be proficient in Time Management, and be proficient in Initiative.

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