Skills & Competencies for Information Technology Generalist II

Information Technology Generalist II job profile

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JOB SUMMARY for Information Technology Generalist II

Performs overall information systems planning, implementation, and administration in a variety of IT functional areas.

JOB RESPONSIBILITIES for Information Technology Generalist II

Collaborates with end users to diagnose and resolve technical issues across different systems and technologies, including hardware, software, and networks. Analyzes business needs and contributes to the selection of IT hardware and software to support internal business processes. Maintains detailed documentation of methodologies, processes, and specifications of an organization’s IT systems and assists with the planning and scheduling of IT initiatives. Installs and configures an organization's network infrastructure including LANs, WANs, and wireless networks and monitors network performance. Implements basic security measures to protect systems, networks, and data and ensures backup strategies and recovery plans are up to date.

Information Technology Generalist II SALARY RANGE

BASE 50%
$84,749
TOTAL 50%
$88,027
Job Level
P02
Job Code
IT10000245
Education/Degree
Bachelor's Degree
Reports To
Manager

Information Technology Generalist II Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Information Technology Generalist II skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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10 general skills or competencies (Job family competencies) for Information Technology Generalist II

1 Job Family Competencies – Business Analysis
Proficiency Level -2
Skill definition-Analyzing an organization's structure, process, technology, and capabilities to determine information systems changes needed for achieving organizational goals.
Level 1 Behaviors
(General Familiarity)
Cites examples of best practices used in analyzing an organization's technology infrastructure.
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Level 2 Behaviors
(Light Experience)
Applies appropriate analysis techniques to identify the needs of each business unit.
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Level 3 Behaviors
(Moderate Experience)
Implements best practices in identifying changes needed in the enterprise architecture.
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Level 4 Behaviors
(Extensive Experience)
Formulates technology solutions to improve business processes and systems.
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Level 5 Behaviors
(Mastery)
Designs and develops software programs to improve our business operations.
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2 Job Family Competencies – Business Continuity
Proficiency Level -2
Skill definition-Developing and executing innovative plans to ensure interoperability of business systems in the event of an emergency.
Level 1 Behaviors
(General Familiarity)
Cites examples of best practices for business continuity management.
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Level 2 Behaviors
(Light Experience)
Assists in developing plans to shorten the period of operation disruption in our organization.
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Level 3 Behaviors
(Moderate Experience)
Analyzes emergency responses to ensure our organization is ready for any emergency.
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Level 4 Behaviors
(Extensive Experience)
Delivers prompt resolution to system issues to minimize disruptions in business operations.
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Level 5 Behaviors
(Mastery)
Designs tools and processes to simplify the business continuity program.
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3 Information Technology Generalist II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Information Technology Generalist II
Proficiency Level - 4
5 Competency for - Information Technology Generalist II
Proficiency Level - 5

7 soft skills or competencies (core competencies) for Information Technology Generalist II

1 Core Competencies – Attention to Detail
Proficiency Level -3
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Cites steps and tips to improve attention to detail in the workplace.
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Level 2 Behaviors
(Light Experience)
Performs assigned responsibilities according to standard procedures and standards.
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Level 3 Behaviors
(Moderate Experience)
Implements a variety of cross-checking approaches and mechanisms.
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Level 4 Behaviors
(Extensive Experience)
Creates and implements quality management processes for our business.
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Level 5 Behaviors
(Mastery)
Defines possible hurdles to projects and creates strategies to deal with them.
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2 Core Competencies – Time Management
Proficiency Level -2
Skill definition-Managing and setting priorities, goals, and timetables to boost productivity and efficiency in completing tasks.
Level 1 Behaviors
(General Familiarity)
Cites examples of prioritization methods used to manage and save time in the workplace.
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Level 2 Behaviors
(Light Experience)
Applies principles, habits, and skills in organizing schedules to manage time productively.
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Level 3 Behaviors
(Moderate Experience)
Demonstrates a willingness to abandon tasks or projects that prove to be of little value to the business.
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Level 4 Behaviors
(Extensive Experience)
Creates programs to develop our employees' understanding of time demand and management.
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Level 5 Behaviors
(Mastery)
Designs tools to efficiently organize and keep track of tasks in progress to boost productivity.
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3 Information Technology Generalist II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Information Technology Generalist II
Proficiency Level - 4
5 Competency for - Information Technology Generalist II
Proficiency Level - 5

Summary of Information Technology Generalist II skills and competencies

There are 0 hard skills for Information Technology Generalist II.
10 general skills for Information Technology Generalist II, Business Analysis, Business Continuity, Information Technology Infrastructure Library (ITIL), etc.
7 soft skills for Information Technology Generalist II, Attention to Detail, Time Management, Initiative, etc.
While the list totals 17 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Information Technology Generalist II, he or she needs to be skilled in Attention to Detail, be proficient in Time Management, and be proficient in Initiative.

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