Skills & Competencies for Incident Response Manager
Incident Response Manager job profile
Book a Demo and Receive a Sample Job ProfileJOB SUMMARY for Incident Response Manager
Manages all aspects of technical incident response from initiation to conclusion.
JOB RESPONSIBILITIES for Incident Response Manager
Assesses the nature of the incident and determines what resources are needed to resolve the situation and restore service. Coordinates all efforts to contain and resolve the incident. Leads communications and conference calls with the team, stakeholders, customers, and others to provide updates. Documents all activities occurring during the incident following policy and using established methodologies. Conducts a root cause analysis for each incident to define follow-up action items and to make recommendations to stakeholders.
Incident Response Manager SALARY RANGE
BASE 50%
$121,432
TOTAL 50%
$131,674
Job Level
M02
Job Code
IT10000630
Education/Degree
Bachelor's Degree
Reports To
Manager or Head of a Unit/Department
Incident Response Manager Skills and Competencies List
1 hard skill or competency (industry competency) for Incident Response Manager
1
Industry Competency –
Root Cause Analysis
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Lists root-cause analysis techniques used for technical problem solving within the platform.
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Level 2 Behaviors
(Light Experience)
Selects and utilizes root cause analysis techniques in investigating fundamental problems.
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Level 3 Behaviors
(Moderate Experience)
Uses root cause analysis methodologies to identify and address discrepancies.
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Level 4 Behaviors
(Extensive Experience)
Provides root cause analysis and collaborates with teams to contribute to the problem-solving efforts.
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Level 5 Behaviors
(Mastery)
Implements continuous improvement plans through practical root cause analysis and corrective action processes.
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3
Incident Response Manager
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Incident Response Manager
Proficiency Level - 4
5
Competency for -
Incident Response Manager
Proficiency Level - 5
10 general skills or competencies (Job family competencies) for Incident Response Manager
1
Job Family Competencies –
Business Continuity
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Lists business continuity risks, threats, and vulnerabilities across the enterprise.
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Level 2 Behaviors
(Light Experience)
Supports the development and implementation of business continuity plans.
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Level 3 Behaviors
(Moderate Experience)
Performs business continuity testing to identify areas for improvement.
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Level 4 Behaviors
(Extensive Experience)
Provides training to team members regarding business continuity procedures and emergency responses.
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Level 5 Behaviors
(Mastery)
Generates disaster recovery standards in alignment with business continuity program goals.
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2
Job Family Competencies –
Cybersecurity
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Lists the functions and features of tools used in cybersecurity processes.
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Level 2 Behaviors
(Light Experience)
Tracks and records the performance of cybersecurity-related controls to ensure the efficiency of our security.
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Level 3 Behaviors
(Moderate Experience)
Works with the management to ensure proper integration of cybersecurity efforts into project execution schedules.
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Level 4 Behaviors
(Extensive Experience)
Oversees the implementation of cybersecurity controls and solutions across multiple systems.
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Level 5 Behaviors
(Mastery)
Promotes cybersecurity awareness within our business through workforce education and training.
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3
Incident Response Manager
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Incident Response Manager
Proficiency Level - 4
5
Competency for -
Incident Response Manager
Proficiency Level - 5
12 soft skills or competencies (core competencies) for Incident Response Manager
1
Core Competencies –
Standard Operating Procedures (SOP)
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Lists the typical processes of SOP development.
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Level 2 Behaviors
(Light Experience)
Supports the analysis of our business and operations processes for SOP design and development.
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Level 3 Behaviors
(Moderate Experience)
Researches new tools and techniques for SOP daily management.
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Level 4 Behaviors
(Extensive Experience)
Resolves complex issues arising from SOP practices; develops preventative solutions accordingly.
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Level 5 Behaviors
(Mastery)
Monitors industry for SOP trends and best practices; makes recommendations about those that benefit our business.
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2
Core Competencies –
Budgeting
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Describes the concepts and principles of budgeting operations.
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Level 2 Behaviors
(Light Experience)
Assists in developing and improving budgeting models, plans, and strategies.
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Level 3 Behaviors
(Moderate Experience)
Compares planned budgets vs. actual expenditures, identifies, reports, and explains variances.
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Level 4 Behaviors
(Extensive Experience)
Determines system capabilities and needs to improve the process for financial budgeting.
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Level 5 Behaviors
(Mastery)
Develops financial models to support the strategic improvement of our budgeting processes.
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3
Incident Response Manager
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Incident Response Manager
Proficiency Level - 4
5
Competency for -
Incident Response Manager
Proficiency Level - 5
Summary of Incident Response Manager skills and competencies
There are 1 hard skills for Incident Response Manager, Root Cause Analysis.
10 general skills for Incident Response Manager, Business Continuity, Cybersecurity, Disaster Recovery, etc.
12 soft skills for Incident Response Manager, Standard Operating Procedures (SOP), Budgeting, Risk Management, etc.
While the list totals 23 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Incident Response Manager, he or she needs to be skilled in Standard Operating Procedures (SOP), be proficient in Budgeting, and be skilled in Risk Management.
10 general skills for Incident Response Manager, Business Continuity, Cybersecurity, Disaster Recovery, etc.
12 soft skills for Incident Response Manager, Standard Operating Procedures (SOP), Budgeting, Risk Management, etc.
While the list totals 23 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Incident Response Manager, he or she needs to be skilled in Standard Operating Procedures (SOP), be proficient in Budgeting, and be skilled in Risk Management.
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