Skills & Competencies for HR Service Center Manager

HR Service Center Manager job profile

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JOB SUMMARY for HR Service Center Manager

Manages HR service center operations.

JOB RESPONSIBILITIES for HR Service Center Manager

Designs and implements policies and procedures for service center representatives that respond to employee inquiries regarding benefit programs, pay, human resources policies, and employee self-service tools. Ensures that service center is adequately staffed and maintains performance standards while operating within budget.

HR Service Center Manager SALARY RANGE

BASE 50%
$127,687
TOTAL 50%
$137,156
Job Level
M02
Job Code
HR09200433
Education/Degree
Bachelor's Degree
Reports To
Director

HR Service Center Manager Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each HR Service Center Manager skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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14 general skills or competencies (Job family competencies) for HR Service Center Manager

1 Job Family Competencies – Internal Communications
Proficiency Level -3
Skill definition-Promoting a seamless flow of information throughout our business to align the employees' performance with the company's objectives.
Level 1 Behaviors
(General Familiarity)
Cites examples of messaging strategies used in communicating organizational priorities.
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Level 2 Behaviors
(Light Experience)
Applies communication techniques in conveying clear and timely messages to internal team members.
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Level 3 Behaviors
(Moderate Experience)
Consults internally to gain insights into their communication goals to recommend workable solutions.
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Level 4 Behaviors
(Extensive Experience)
Collaborates with other communication disciplines to develop major enterprise-wide functional communications campaigns.
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Level 5 Behaviors
(Mastery)
Champions the development of internal or external communication strategy plans to ensure an integrated presence.
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2 Job Family Competencies – Service Delivery
Proficiency Level -3
Skill definition-Creating and implementing innovative strategic plans and solutions to address customer concerns and needs and meet service delivery expectations.
Level 1 Behaviors
(General Familiarity)
Cites examples of constraints and benefits in service delivery.
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Level 2 Behaviors
(Light Experience)
Applies various communication styles in providing our services to customers.
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Level 3 Behaviors
(Moderate Experience)
Communicates with any disgruntled customers to win back their trust and business.
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Level 4 Behaviors
(Extensive Experience)
Creates innovative strategies to address reliability issues and optimize service delivery process.
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Level 5 Behaviors
(Mastery)
Conceptualizes effective staffing and scheduling patterns to uphold our quality of service delivery.
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3 HR Service Center Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - HR Service Center Manager
Proficiency Level - 4
5 Competency for - HR Service Center Manager
Proficiency Level - 5

11 soft skills or competencies (core competencies) for HR Service Center Manager

1 Core Competencies – Business Process Improvement
Proficiency Level -4
Skill definition-Proactively defining, analyzing, and streamlining existing business processes within an organization to meet new quotas or standards of quality.
Level 1 Behaviors
(General Familiarity)
Cites basic business process improvement techniques and processes.
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Level 2 Behaviors
(Light Experience)
Assists in preparing flow charts to visualize each step in the new workflow.
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Level 3 Behaviors
(Moderate Experience)
Consults in the identification and resolution of process issues.
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Level 4 Behaviors
(Extensive Experience)
Defines the best ways to align our new processes with the desired outcomes.
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Level 5 Behaviors
(Mastery)
Designs various tools to be used for the business process improvement efforts.
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2 Core Competencies – Customer Focus
Proficiency Level -3
Skill definition-Aligning business processes with customers’ goals and expectations.
Level 1 Behaviors
(General Familiarity)
Cites different customer preferences and requests to configure products to customer liking.
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Level 2 Behaviors
(Light Experience)
Applies the principles of maintaining a customer-focused environment to meet service standards.
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Level 3 Behaviors
(Moderate Experience)
Audits the services provided to clients to ensure they meet client needs.
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Level 4 Behaviors
(Extensive Experience)
Anticipates clients' upcoming needs and concerns to prevent potential issues.
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Level 5 Behaviors
(Mastery)
Champions new tools and techniques for anticipating clients' upcoming needs and concerns.
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3 HR Service Center Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - HR Service Center Manager
Proficiency Level - 4
5 Competency for - HR Service Center Manager
Proficiency Level - 5

Summary of HR Service Center Manager skills and competencies

There are 0 hard skills for HR Service Center Manager.
14 general skills for HR Service Center Manager, Internal Communications, Service Delivery, Benefit Programs, etc.
11 soft skills for HR Service Center Manager, Business Process Improvement, Customer Focus, Planning and Organizing, etc.
While the list totals 25 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a HR Service Center Manager, he or she needs to be skilled in Business Process Improvement, be skilled in Customer Focus, and be skilled in Planning and Organizing.

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