Skills & Competencies for EAP Coordinator III

EAP Coordinator III job profile

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JOB SUMMARY for EAP Coordinator III

Coordinates and implements an organization's Employee Assistance Program (EAP).

JOB RESPONSIBILITIES for EAP Coordinator III

Serves as a knowledgeable resource for employees seeking information and guidance on mental health and wellness topics. Conducts confidential assessments to determine the needs of employees seeking assistance. Provides short-term counseling and support services to employees and provides referrals to external resources when necessary. Maintains accurate and confidential records of EAP services provided, ensuring compliance with privacy laws and regulations.

EAP Coordinator III SALARY RANGE

BASE 50%
$89,206
TOTAL 50%
$89,541
Job Level
P03
Job Code
HR09200352
Education/Degree
Bachelor's Degree
Reports To
Manager

EAP Coordinator III Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each EAP Coordinator III skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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6 general skills or competencies (Job family competencies) for EAP Coordinator III

1 Job Family Competencies – Benefit Programs
Proficiency Level -4
Skill definition-Designing, managing, assessing and implementing compensation plan to attract and retain talent.
Level 1 Behaviors
(General Familiarity)
Compares the pros and cons of two benefits vendors.
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Level 2 Behaviors
(Light Experience)
Conducts appropriate audits of benefit programs in accordance with compliance standards.
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Level 3 Behaviors
(Moderate Experience)
Creates communication materials relating to updated compensation and benefit programs.
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Level 4 Behaviors
(Extensive Experience)
Develops a periodic evaluation process to determine effectiveness of benefits program.
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Level 5 Behaviors
(Mastery)
Champions the adoption of creative benefits package to ensure market competitiveness.
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2 Job Family Competencies – Employee Assistance Programs
Proficiency Level -4
Skill definition-Assisting employees with work-related problems that may impact their job performance, health, mental and emotional well-being.
Level 1 Behaviors
(General Familiarity)
Cites examples of basic issues encountered in conducting employee assistance programs.
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Level 2 Behaviors
(Light Experience)
Assists various departments in responding to service requests on employee assistance programs.
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Level 3 Behaviors
(Moderate Experience)
Communicates the availability of employee assistance programs to support our employees in dealing with work stress.
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Level 4 Behaviors
(Extensive Experience)
Integrates employee assistance programs to ensure compliance, promote quality, and minimize company losses.
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Level 5 Behaviors
(Mastery)
Develops employee assistance program plans to resolve performance issues in our organization.
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3 EAP Coordinator III - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - EAP Coordinator III
Proficiency Level - 4
5 Competency for - EAP Coordinator III
Proficiency Level - 5

6 soft skills or competencies (core competencies) for EAP Coordinator III

1 Core Competencies – Honesty And Integrity
Proficiency Level -5
Skill definition-Behaving ethically while adhering to the standards, values, and rules consistent with one's environment and culture.
Level 1 Behaviors
(General Familiarity)
Describes our business's core values and codes of conduct.
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Level 2 Behaviors
(Light Experience)
Admits mistakes and takes action to fix them.
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Level 3 Behaviors
(Moderate Experience)
Acknowledges coworkers’ success when it is merited.
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Level 4 Behaviors
(Extensive Experience)
Challenges influential stakeholders to act on organizational values and ethics.
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Level 5 Behaviors
(Mastery)
Creates business continuity solutions for serious breaches in public trust.
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2 Core Competencies – Confidentiality
Proficiency Level -5
Skill definition-The process of and obligation to apply and enforce rules and practices that ensure that specific types of information are accessible only to those authorized to use it.
Level 1 Behaviors
(General Familiarity)
Describes the potential consequences of inappropriate disclosure.
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Level 2 Behaviors
(Light Experience)
Compiles internal and external data to support the generation and modification of policies and rules on confidentiality.
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Level 3 Behaviors
(Moderate Experience)
Analyses breaches in confidentiality and suggests measures of remediation.
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Level 4 Behaviors
(Extensive Experience)
Advises on the application of confidentiality rules into business and operation activities.
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Level 5 Behaviors
(Mastery)
Develops and oversees policies and processes to maintain confidentiality throughout our business.
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3 EAP Coordinator III - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - EAP Coordinator III
Proficiency Level - 4
5 Competency for - EAP Coordinator III
Proficiency Level - 5

Summary of EAP Coordinator III skills and competencies

There are 0 hard skills for EAP Coordinator III.
6 general skills for EAP Coordinator III, Benefit Programs, Employee Assistance Programs, Employee Counselling, etc.
6 soft skills for EAP Coordinator III, Honesty And Integrity, Confidentiality, Problem Solving, etc.
While the list totals 12 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a EAP Coordinator III, he or she needs to be an expert in Honesty And Integrity, be an expert in Confidentiality, and be an expert in Problem Solving.

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