Skills & Competencies for EAP Manager
EAP Manager job profile
Book a Demo and Receive a Sample Job ProfileJOB SUMMARY for EAP Manager
Manages, designs, and implements policies and procedures relating to a company's Employee Assistance Program (EAP).
JOB RESPONSIBILITIES for EAP Manager
Ensures that inpatient and outpatient counseling and care facilities meet company standards. Provides training to management for dealing with medical and behavioral problems. Provides counseling to employees in the program. Evaluates the effectiveness of the EAP through data analysis and feedback from employees, making recommendations for improvement as needed.
EAP Manager SALARY RANGE
BASE 50%
$129,926
TOTAL 50%
$136,139
Job Level
M02
Job Code
HR09200351
Education/Degree
Bachelor's Degree
Reports To
Director
EAP Manager Skills and Competencies List
6 general skills or competencies (Job family competencies) for EAP Manager
1
Job Family Competencies –
Employee Assistance Programs
Proficiency Level -4
Level 1 Behaviors
(General Familiarity)
Identifies the scope of employee assistance programs to meet employees' individual needs.
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Level 2 Behaviors
(Light Experience)
Documents basic reports and presentations related to employee assistance programs issues.
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Level 3 Behaviors
(Moderate Experience)
Performs intake and counseling interviews with clients referred to the Employee Assistance Program.
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Level 4 Behaviors
(Extensive Experience)
Oversees the development of employee assistance programs to reduce workplace conflicts and issues.
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Level 5 Behaviors
(Mastery)
Leads the development of initiatives on employee assistance programs to foster organizational culture.
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2
Job Family Competencies –
Employee Counselling
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Explains the difference between directive and non-directive employee counseling.
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Level 2 Behaviors
(Light Experience)
Conducts directive and non-directive employee counseling to suggest solutions.
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Level 3 Behaviors
(Moderate Experience)
Examines available alternatives or choices to perform all functions of counseling.
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Level 4 Behaviors
(Extensive Experience)
Facilitates employee counseling to develop solutions in coping with personal and workplace issues.
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Level 5 Behaviors
(Mastery)
Establishes employee counseling objectives to increase the motivation of our employees.
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3
EAP Manager
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
EAP Manager
Proficiency Level - 4
5
Competency for -
EAP Manager
Proficiency Level - 5
10 soft skills or competencies (core competencies) for EAP Manager
1
Core Competencies –
Service Excellence
Proficiency Level -4
Level 1 Behaviors
(General Familiarity)
Explains the definition and characteristics of service excellence.
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Level 2 Behaviors
(Light Experience)
Provides timely response to customers' complaints, feedback, and comments.
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Level 3 Behaviors
(Moderate Experience)
Follows through on customers' complicated questions, requests, and complaints.
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Level 4 Behaviors
(Extensive Experience)
Directs service design programs to optimize service delivery and customer experience.
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Level 5 Behaviors
(Mastery)
Explores innovative service models and processes to exceed client expectations.
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2
Core Competencies –
Planning and Organizing
Proficiency Level -4
Level 1 Behaviors
(General Familiarity)
Documents best practices in planning and organizing work to address important tasks.
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Level 2 Behaviors
(Light Experience)
Discusses the positive and negative outcomes of planning and organization in the workplace.
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Level 3 Behaviors
(Moderate Experience)
Helps set up new practices to anticipate and address the needs of planning and organization initiatives.
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Level 4 Behaviors
(Extensive Experience)
Facilitates the adoption of advanced tools to streamline the process of planning and organization.
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Level 5 Behaviors
(Mastery)
Develops best practices in planning and organizing activities to improve organizational efficiency.
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3
EAP Manager
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
EAP Manager
Proficiency Level - 4
5
Competency for -
EAP Manager
Proficiency Level - 5
Summary of EAP Manager skills and competencies
There are 0 hard skills for EAP Manager.
6 general skills for EAP Manager, Employee Assistance Programs, Employee Counselling, Employee Engagement, etc.
10 soft skills for EAP Manager, Service Excellence, Planning and Organizing, Coordination, etc.
While the list totals 16 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a EAP Manager, he or she needs to be skilled in Service Excellence, be skilled in Planning and Organizing, and be an expert in Coordination.
6 general skills for EAP Manager, Employee Assistance Programs, Employee Counselling, Employee Engagement, etc.
10 soft skills for EAP Manager, Service Excellence, Planning and Organizing, Coordination, etc.
While the list totals 16 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a EAP Manager, he or she needs to be skilled in Service Excellence, be skilled in Planning and Organizing, and be an expert in Coordination.
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