Skills & Competencies for Operations Manager

Operations Manager job profile

JOB SUMMARY for Operations Manager

Manages the daily activities of an organization's operations.

JOB RESPONSIBILITIES for Operations Manager

Implements company policies, procedures, and initiatives to ensure efficient operations. Monitors performance against operational goals and evaluates and enhances current operational systems. Develops reporting and auditing processes used to analyze operational effectiveness and reviews performance reports from team leaders. Coordinates operations with other functions.

Operations Manager SALARY RANGE

BASE 50%
$119,287
TOTAL 50%
$130,187
Job Level
M02
Job Code
FA06000728
Education/Degree
Bachelor's Degree
Reports To
Director

Operations Manager Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Operations Manager skill and competencie below to view definitions.

3 hard skills or competencies (industry competencies) for Operations Manager

1 Industry Competency – Value Stream Mapping
Proficiency Level -3
Skill definition-Applying the knowledge of value stream mapping methods to visualize, analyze and improve all the steps in a product delivery process.
Level 1 Behaviors
(General Familiarity)
Explains the differences between current and future state value stream map.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Records types and varieties of resources for each production process to provide great scope for improvement.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Manages existing processes to standardize and eliminate waste through value stream mapping and other lean techniques.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Provides facilitation support for Value Stream Mapping activities across manufacturing operations.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Leads enhancement of value stream mapping to achieve continued progress in metrics and goals.
See 4 More Skill Behaviors
2 Industry Competency – Work Order Scheduling
Proficiency Level -3
Skill definition-Planning, organizing, and coordinating production and maintenance tasks to improve efficiency, speed up workflow, cut costs, and prevent problems.
Level 1 Behaviors
(General Familiarity)
Lists the basic functions and features of work order management software.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Informs the management of the production status and scheduled work order progress.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Provides necessary tools and resources for effective planning and scheduling of work orders.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Reviews backlog work requests and orders to facilitate the scheduling process.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Stays abreast of the latest industry best practices to improve our work order scheduling processes.
See 4 More Skill Behaviors
3 Operations Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Operations Manager
Proficiency Level - 4
5 Competency for - Operations Manager
Proficiency Level - 5

4 general skills or competencies (Job family competencies) for Operations Manager

1 Job Family Competencies – Operations Management
Proficiency Level -4
Skill definition-Planning, controlling, organizing, and directing different operations within a business to achieve the highest level of efficiency.
Level 1 Behaviors
(General Familiarity)
Lists the operations guidelines established within the company management agreement.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Reports the daily operations metrics to provide management with the status of service issues.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Suggests improvement in the processes and works to improve quality, productivity, and efficiency.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Provides recommendations to senior management on business operations streamlining.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Promotes advanced tools, techniques, and methods to manage production processes and service delivery.
See 4 More Skill Behaviors
2 Job Family Competencies – Inventory Management
Proficiency Level -3
Skill definition-Overseeing and controlling supplies and stock to ensure that an organization maintains an adequate stock quantity.
Level 1 Behaviors
(General Familiarity)
Lists the features of each inventory type and their differences from each other.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Supports the generation of reports on inventory operations and stock levels.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Manages trend analysis on inventory and resolves any problems affecting inventory performance.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Reviews consolidated inventory management reports to define inventory requirements of the organization.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Establishes and refines the inventory management process to reduce costs and improve productivity.
See 4 More Skill Behaviors
3 Operations Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Operations Manager
Proficiency Level - 4
5 Competency for - Operations Manager
Proficiency Level - 5

16 soft skills or competencies (core competencies) for Operations Manager

1 Core Competencies – Business Performance Management
Proficiency Level -3
Skill definition-Applying business intelligence to monitor and manage overall business performance towards goals.
Level 1 Behaviors
(General Familiarity)
Describes our organization's major strengths and weaknesses from a BPM perspective.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Enters performance-related data into the performance management dashboard.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Deploys business performance management solutions across the entire organization.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Evaluates the performance of staff and departments to make strategic decisions about production modifications.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Designs applications and systems that house performance data.
See 4 More Skill Behaviors
2 Core Competencies – Standard Operating Procedures (SOP)
Proficiency Level -4
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Describes the purposes and benefits of Standard Operating Procedures (SOP).
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Compiles and maintains SOPs under our current policies and directions.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Ensures internal SOPs are in compliance with industry standards and regulations.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Develops and delivers training programs to ensure our SOPs are fully communicated and adhered to.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Champions the adoption of SOP to foster efficiency and consistency.
See 4 More Skill Behaviors
3 Operations Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Operations Manager
Proficiency Level - 4
5 Competency for - Operations Manager
Proficiency Level - 5

Summary of Operations Manager skills and competencies

There are 3 hard skills for Operations Manager, Value Stream Mapping, Work Order Scheduling, Workflow Optimization.
4 general skills for Operations Manager, Operations Management, Inventory Management, Logistics Management, etc.
16 soft skills for Operations Manager, Business Performance Management, Standard Operating Procedures (SOP), Financial Acumen, etc.
While the list totals 23 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Operations Manager, he or she needs to be skilled in Business Performance Management, be skilled in Standard Operating Procedures (SOP), and be proficient in Financial Acumen.

It's Easy to Get Started

Get the precision you need to assess, hire, and develop top talent with skills and competencies – see how with a personalized demo.