Demonstrated ability to think strategically, develop, present and implement proposals.
January 15, 2023
Understanding of Workforce Management principles preferably in Genesys WFM software, or other WFM software.
January 19, 2023
Supervises all functions of the department as it relates to staff, operations, finance and accounting.
February 07, 2023
Prepare individual and unit production reports on a daily, weekly, monthly and quarterly basis.
February 19, 2023
Assists with the planning, implementation, measurement and attainment of the department's goals and objectives.
March 30, 2023
Works closely with Client Services, Operations, Sales, Implementations Education/QA.
May 01, 2023
Monitors and assists with support of daily activities to ensure team and operational goals are met and implements recovery/escalation plans as appropriate.
May 12, 2023