Workforce Management Analyst Salary in North Carolina

How much does a Workforce Management Analyst make in NC?

As of April 01, 2025, the average annual salary for a Workforce Management Analyst in North Carolina is $120,792. Salary.com reports that pay typically ranges from $106,447 to $142,063, with most professionals earning between $93,386 and $161,428.

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Salary range for a Workforce Management Analyst

$106,447 to $142,063

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Workforce Management Analyst

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Location	Avg. Salary	Date Updated
Location Aberdeen, NC	Avg. Salary $112,949	Date Updated April 01, 2025
Location Advance, NC	Avg. Salary $117,932	Date Updated April 01, 2025
Location Ahoskie, NC	Avg. Salary $118,466	Date Updated April 01, 2025
Location Alamance, NC	Avg. Salary $117,894	Date Updated April 01, 2025
Location Albemarle, NC	Avg. Salary $119,330	Date Updated April 01, 2025
Location Albertson, NC	Avg. Salary $114,246	Date Updated April 01, 2025
Location Alexander, NC	Avg. Salary $116,839	Date Updated April 01, 2025
Location Alexis, NC	Avg. Salary $122,724	Date Updated April 01, 2025
Location Alliance, NC	Avg. Salary $115,555	Date Updated April 01, 2025
Location Almond, NC	Avg. Salary $115,733	Date Updated April 01, 2025

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Job Openings for Workforce Management Analyst in North Carolina

What does a Workforce Management Analyst do?

Common responsibilities of a Workforce Management Analyst

Assist with analysis to interpret operational trends and aid in creating recommendations for possible improvement strategies based upon customer satisfaction trends.

November 30, 2022

Performs ongoing adjustments of schedule to meet Service Level, training, policy notification, meetings, and coaching opportunities.

January 03, 2023

Develops and maintains call/issue reports and data models related to the Contact Center and Enrollment and Billing operations for the purpose of providing data analysis to the entire D2C organization, including senior leadership.

January 08, 2023

Communicate with front-line leaders to ensure they have the data needed to address staffing needs, both excess capacity and short-falls to guarantee service levels are maintained within target.

January 10, 2023

Monitor, record, and escalate real-time schedule adherence impacts including tardiness, absenteeism, and other schedule deviations as well as recognize and initiate escalation process for system outages and submit problem tickets to the help desk while working with Information Technology to initiate appropriate tactics to ensure service levels are maintained.

February 04, 2023

Creates, maintains and runs reports and dashboards within analytical tools to effectively track key performance indicators and measure historical trends.

February 13, 2023

Report system outages, adherence, skilling, and service level concerns to the WFM team, Contact Center Team and TAC Leadership as appropriate.

March 07, 2023

Demonstrated ability to communicate moderately complex issues and solutions across all levels of the organization, present complex ideas concisely and clearly articulate ideas verbally and in writing is necessary.

April 13, 2023

Manage forecast results by provide feedback, input and reporting to business partners to develop more scientific and accurate forecasting methodology.

April 25, 2023

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About North Carolina

North Carolina (/ˌkærəˈlaɪnə/ (listen)) is a state in the southeastern region of the United States. It borders South Carolina and Georgia to the south, Tennessee to the west, Virginia to the north, and the Atlantic Ocean to the east. North Carolina is the 28th-most extensive and the 9th-most populous of the U.S. states. The state is divided into 100 counties. The capital is Raleigh, which along with Durham and Chapel Hill is home to the largest research park in the United States (Research Triangle Park). The most populous municipality is Charlotte, which is the second-largest banking center in...

Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia

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About North Carolina North Carolina (/ˌkærəˈlaɪnə/ (listen)) is a state in the southeastern region of the United States. It borders South Carolina and Georgia to the south....More

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