Service Desk Lead Salary in Cleveland, Ohio

How much does a Service Desk Lead make in Cleveland, OH?

As of April 01, 2025, the average annual salary for a Service Desk Lead in Cleveland, OH is $67,645. Salary.com reports that pay typically ranges from $61,313 to $75,364, with most professionals earning between $55,548 and $82,391.

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Salary range for a Service Desk Lead

$61,313 to $75,364

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Service Desk Lead

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Job Openings for Service Desk Lead in Cleveland, OH

What does a Service Desk Lead do?

Common responsibilities of a Service Desk Lead

Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.

July 13, 2022

Develops and maintains software configuration management tools to support configuration identification, control, reporting, and delivery of both internally developed software and externally purchased commercial-off the-shelf (COTS) software products.

November 04, 2022

Support Information Technology and Security in ISO 27001 related practices to ensure the security and protection of university assets and data.

February 22, 2023

Act as the lead owner for implementing and progressing Continuous Service Improvement (CSI) and managing CSI activities to ensure appropriate Service improvement results.

February 22, 2023

Create work schedules, update the front end voicemail when necessary, complete the daily attendance and shift handoff reports, and provide ideas for improvement in daily operations of the client Service Center.

April 12, 2023

Demonstrated expertise and proficiency in diagnosing complex problems with computer hardware and software with ability to apply solutions to the problems and articulate complex technological information to a diverse user clientele with varying levels of technical sophistication.

April 15, 2023

Leads in ticket processes and provides coaching for other Technicians when workflow deficiencies are identified.

April 19, 2023

Attend new client on-boarding meetings as representative of Service Desk.

April 29, 2023

Assist service desk analysts in providing first line support when workloads are high, or where additional experience is required.

May 12, 2023

Provide subject matter expertise in all areas of Service Desk Delivery and knowledge sharing/training of all technical solutions and processes employed in the EITSD enterprise environment.

May 16, 2023

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Service Desk Lead Salary By Experience Levels in Cleveland, OH

How much should you be earning in Service Desk Lead in Cleveland, OH based on your current experience?

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RELEVANT JOB EXPERIENCE

Length of experience is a pay differentiator. Those with greater experience may have an advantage in negotiating salary. For those with less experience, other factors such as education or special skills could impact your pay. Please visit Professional Salary Report for more details.

Service Desk Lead Salary By Level of Education in Cleveland, OH

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LEVEL OF EDUCATION

Depending on the job, educational levels may have a significant impact on pay levels. Be informed and understand how things like education and certifications can help to increase potential earnings for the career you are interested in. Please visit Professional Salary Report for more details.

Average Salary Range for Service Desk Lead in Cleveland, OH

Average Base Salary

Core compensation

61313

75364

67645

Average Total Cash Compensation

Includes base and annual incentives

62417

77503

69157

What is the average salary for Service Desk Lead in 2025?

These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Service Desk Lead in Cleveland, OH. The base salary for Service Desk Lead ranges from $61,313 to $75,364 with the average base salary of $67,645. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $62,417 to $77,503 with the average total cash compensation of $69,157.

View Average Salary for Service Desk Lead as table

	Average Salary	Average Salary Range
Base Salary	$67,645	$61,313 - $75,364
Bonus	$1,513	$1,104 - $2,139
Total Pay	$69,157	$62,417 - $77,503

* Base Salary represents gross income before taxes and deductions. It does not include additional pay such as benefits, bonuses, profit sharing or commissions.

* Total Pay combines base salary, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job.

Service Desk Lead Salary Near Cleveland, OH

CITY, STATE	AVERAGE SALARY RANGE	COMPARE TO Cleveland, OH
CITY, STATE Euclid, OH	AVERAGE SALARY RANGE $61,262 - $75,302	COMPARE TO Cleveland, OH
CITY, STATE Lakewood, OH	AVERAGE SALARY RANGE $61,313 - $75,364	COMPARE TO Cleveland, OH 0%
CITY, STATE Elyria, OH	AVERAGE SALARY RANGE $60,608 - $74,497	COMPARE TO Cleveland, OH
CITY, STATE Lorain, OH	AVERAGE SALARY RANGE $60,733 - $74,652	COMPARE TO Cleveland, OH
CITY, STATE Cuyahoga Falls, OH	AVERAGE SALARY RANGE $59,965 - $73,708	COMPARE TO Cleveland, OH
CITY, STATE Akron, OH	AVERAGE SALARY RANGE $59,965 - $73,708	COMPARE TO Cleveland, OH

See salaries for Service Desk Lead in locations close to Cleveland, OH. Pay for the same job may vary based on the location and on the location and on other factors such as the size of company, the industry, and other local conditions.

About Cleveland, Ohio

Cleveland (/ˈkliːvlənd/ KLEEV-lənd) is a major city in the U.S. state of Ohio, and the county seat of Cuyahoga County. The city proper has a population of 385,525, making it the 51st-largest city in the United States, and the second-largest city in Ohio. Greater Cleveland is ranked as the 32nd-largest metropolitan area in the U.S., with 2,055,612 people in 2016. The city anchors the Cleveland–Akron–Canton Combined Statistical Area, which had a population of 3,515,646 in 2010 and is ranked 15th in the United States. The city is located on the southern shore of Lake Erie, approximately 60 miles ...

Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia

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The Service Desk Lead job could be listed using titles that are not exactly the same, but actually are for the same or very similar job. Here are some job titles in Cleveland, OH that might be a good fit for the type of job and salary you are looking for.

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