Create technical documentation such as case records, troubleshoot guides, standard operational procedures (SOPs), technical support guides (TSGs), and prep frequently asked questions.
January 14, 2023
Manage operational health of monitoring platforms, troubleshoot and ensure the coverage and completeness of network and host instrumentation across the environments.
January 18, 2023
Actively participate in and drive site escalations with the support organization, service and support management and product managers.
January 31, 2023
Support the development of product communications by generating or authoring customer guides and provide the technical writing group with information including Pinouts, FAQ, Application notes, Best Practices and customer product or system configuration including product integration with other manufacturer's products.
March 21, 2023
Demonstrate master level ability to implement and manage IT service products and platforms from networking, server, storage, firewall, next generation inspection, and workstation.
April 06, 2023
Demonstrates innovative thinking and generates/implements suggestions for the improvement of customer satisfaction and zone technical expertise.
April 08, 2023
Build and develop effective solutions for technical and organizational customer challenges as outlined within standard, modular, or custom statements of work.
April 30, 2023
Lead product improvement, standardization, productivity improvement, cost reduction, and cycle time reduction initiatives.
May 08, 2023