Demonstrated deep understanding and skill related to each phase of the claim handling process and/or estimation, restoration and construction experience.
December 19, 2022
Adheres to high standards of professional conduct while providing delivery of superior claims service.
January 05, 2023
Provides agents with claim handling information and problem resolution via phone conversations, office visits, or presentations at district meetings.
January 19, 2023
Utilizes the electronic integrated claim system to complete and document actions throughout the life of the file.
February 02, 2023
Determines liability and documents the claim file by obtaining data from interviews with persons associated with the case, recorded statements, and police reports.
February 04, 2023
Demonstrates strong but flexible standards and can act different, can be seen as balanced based on the conflicting demands of the position.
February 10, 2023
Handles claims involving sink holes, extra-contractual liability, or claims that include Public Adjuster involvement.
March 27, 2023
Makes timely decision, quickly determines sources of problem, identifies information needed to solve problem and analyzes alternative solutions, communicates issues and decisions effectively to team.
May 01, 2023
Completes factual reports within claim authority in coordination with management by recommending settlement values for large and complex claims as outlined in company policies & procedures and state regulations.
May 20, 2023
Maintains a global view of the property claim workflow in order to provide customers with appropriate, accurate and timely information throughout the life cycle of their claim.
May 21, 2023