Evaluates security protocols of vendor technology for compliance with company / industry security standards and applies necessary course of action to include unbundling of vendor technology to ensure continued security compliance.
November 14, 2022
Determines the necessary course of action and takes appropriate corrective actions, to include engaging appropriate support groups to apply corrective actions.
January 02, 2023
Creates and maintains documentation for middleware installations, changes and upgrades, and maintains compliance based on changes within the industry and/or best practices.
January 03, 2023
Leads root cause analysis of all Problems, supports delivery of e2e Problem Management, leads trends analysis of Severity 3-5 incidents.
February 09, 2023
Acts as a "Tier 3" level of support to troubleshoot and resolve technical problems in a timely and accurate manner to improve application performance, availability and functionality.
March 06, 2023
Resolves a wide range of issues in creative ways.
March 31, 2023
Stays abreast to changes in the industry, identifies potential impacts or enhancements and provides feedback to more senior team members and/or management.
April 10, 2023
Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
April 16, 2023
Collaborates with System Administrators, development groups, or vendors on the testing and application patches and/or upgrades.
April 23, 2023
Reviews application and system logs to identify exception errors and performance bottlenecks.
May 03, 2023