1. What is the average salary of a Technical Support Manager?
The average annual salary of Technical Support Manager is $123,758.
In case you are finding an easy salary calculator,
the average hourly pay of Technical Support Manager is $59;
the average weekly pay of Technical Support Manager is $2,380;
the average monthly pay of Technical Support Manager is $10,313.
2. Where can a Technical Support Manager earn the most?
A Technical Support Manager's earning potential can vary widely depending on several factors, including location, industry, experience, education, and the specific employer.
According to the latest salary data by Salary.com, a Technical Support Manager earns the most in San Jose, CA, where the annual salary of a Technical Support Manager is $156,096.
3. What is the highest pay for Technical Support Manager?
The highest pay for Technical Support Manager is $147,530.
4. What is the lowest pay for Technical Support Manager?
The lowest pay for Technical Support Manager is $96,494.
5. What are the responsibilities of Technical Support Manager?
Manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes.
6. What are the skills of Technical Support Manager
Specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
1.)
Problem Solving: Analyzing and identifying the root cause of problems and applying critical thinking skills to solve problems.
2.)
Career Development: Refers to the process an individual may undergo to evolve their occupational status. It is the process of making decisions for long term learning, to align personal needs of physical or psychological fulfillment with career advancement opportunities.
3.)
Call Center: A call centre or call center is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone.