As of April 01, 2025, the average annual salary for a Technical Customer Support Specialist I in Norfolk, VA is $59,072. Salary.com reports that pay typically ranges from $51,799 to $67,395, with most professionals earning between $45,177 and $74,973.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $67,395 | $5,616 | $1,296 | $32 |
| Average | $59,072 | $4,923 | $1,136 | $28 |
| 25th Percentile | $51,799 | $4,317 | $996 | $25 |
An entry-level Technical Customer Support Specialist I with under 1 year experience makes about $58,530. With less than 2 years of experience, a mid-level Technical Customer Support Specialist I makes around $59,321. After 2-4 years, the Technical Customer Support Specialist I pay rises to about $61,184. Those senior Technical Customer Support Specialist I with 5-8 years of experience earn roughly $61,557, and those Technical Customer Support Specialist I having 8 years or more experience are expected to earn about $61,805 on average.
| Levels | Salary |
|---|---|
| Entry Level Technical Customer Support Specialist I | $58,530 |
| Intermediate Level Technical Customer Support Specialist I | $59,321 |
| Senior Level Technical Customer Support Specialist I | $61,184 |
| Specialist Level Technical Customer Support Specialist I | $61,557 |
| Expert Level Technical Customer Support Specialist I | $61,805 |
| Entry Level | 7% |
| Mid Level | 6% |
| Senior Level | 3% |
| Top Level | 2% |
| Experienced | 2% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Futures: Futures are derivative financial contracts obligating the buyer to purchase an asset or the seller to sell an asset at a predetermined future date and set price.
Transportation: Refers to the mode of travel used to get from home to work most frequently. The transportation are bus, train, aeroplane, ship, car, etc while the mode of transportation refers to road, air, sea/ocean, etc.
| Skill | Salary | Demand |
|---|---|---|
|
Analysis
|
$69,115 |
17%
|
|
VMware
|
$67,933 |
15%
|
|
Insight
|
$64,980 |
10%
|
|
Presentation
|
$64,980 |
10%
|
|
Leadership
|
$64,389 |
9%
|
|
Consulting
|
$63,798 |
8%
|
