As of April 01, 2025, the average annual salary for a Technical Customer Support Director in the United States is $167,293. Salary.com reports that pay typically ranges from $149,680 to $181,989, with most professionals earning between $133,644 and $195,369.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $181,989 | $15,166 | $3,500 | $87 |
| Average | $167,293 | $13,941 | $3,217 | $80 |
| 25th Percentile | $149,680 | $12,473 | $2,878 | $72 |
An entry-level Technical Customer Support Director with less than 1 year of experience earns about $156,515. With 1-2 years of experience, the average salary increases to $158,092. For 2-4 years of experience, the pay typically rises to $160,195. Senior-level professionals with 5-8 years of experience earn around $163,350, and those with over 8 years of experience can expect an average of $167,293.
| Levels | Salary |
|---|---|
| Entry Level Technical Customer Support Director | $156,515 |
| Intermediate Level Technical Customer Support Director | $158,092 |
| Senior Level Technical Customer Support Director | $160,195 |
| Specialist Level Technical Customer Support Director | $163,350 |
| Expert Level Technical Customer Support Director | $167,293 |
| Entry Level | 6% |
| Mid Level | 5% |
| Senior Level | 4% |
| Top Level | 2% |
| Experienced | 0% |
Salaries in the United States differ widely between states due to factors like cost of living, local economies, and industry presence.
What Am I Worth?
Salaries in the United States can vary greatly between cities due to factors like cost of living, local economies, and industry presence.
As of April 01, 2025, our research reveals a significant shift in Technical Customer Support Director compensation over the past six years. For example, the median salary increased from $154,971 in 2023 to approximately $153,740 in 2024. (For a detailed analysis of Technical Customer Support Director salary trends, click here.)
Key factors like location, experience, industry demand, and economic growth significantly influence salary variations, making them important to consider.
Salary.com job board provides millions of Technical Customer Support Director information for you to search for. Click on search button below to see Technical Customer Support Director job openings or enter a new job title here.
Here are companies hiring for Technical Customer Support Director and their salaries, click below for more details.
| Core Compensation | ||||
| Core Compensation | Median | % of Total | ||
| Base Salary | $167,293 | 73.2% | ||
| Bonus | $0 | 0.0% | ||
| Value of Benefits | ||||
| Core Compensation | Median | % of Total | ||
| Social Security | $12,798 | 5.6% | ||
| 401K/403B | $7,026 | 3.1% | ||
| Disability | $3,346 | 1.5% | ||
| Healthcare | $8,352 | 3.7% | ||
| Pension | $9,034 | 4.0% | ||
| Time Off | $20,590 | 9.0% | ||
| Total Compensation | $228,439 | 100% | ||
The average annual salary of Technical Customer Support Director is $167,293. In case you are finding an easy salary calculator, the average hourly pay of Technical Customer Support Director is $80; the average weekly pay of Technical Customer Support Director is $3,217; the average monthly pay of Technical Customer Support Director is $13,941.
A Technical Customer Support Director's earning potential can vary widely depending on several factors, including location, industry, experience, education, and the specific employer. According to the latest salary data by Salary.com, a Technical Customer Support Director earns the most in San Jose, CA, where the annual salary of a Technical Customer Support Director is $211,007.
The highest pay for Technical Customer Support Director is $195,369.
The lowest pay for Technical Customer Support Director is $133,644.
Directs and oversees all aspects of an organization's technical customer support policies, objectives, and initiatives. Develops service level standards focused on response times, issue resolution, service quality, and customer satisfaction. Establishes policies and procedures that produce high quality customer support and that reflect industry best practices. Ensures that systems are in place and are utilized to capture and report on service metrics, including any customer feedback or trends in product or service issues. Manages resource decision-making, planning, and best practices. Aligns technical customer support activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. Manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function.
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Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.
We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)
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