The salary of an SVP of Contact Center Operations in the United States varies depending on several factors, including experience, location, education level, marketing trend and company sizes.
As of April 01, 2025, the average annual salary for an SVP of Contact Center Operations in the United States is $230,485. According to Salary.com, salaries can range from a low of $186,640 to a high of $295,773, with most professionals earning between $207,535 and $264,659.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $264,659 | $22,055 | $5,090 | $127 |
| Average | $230,485 | $19,207 | $4,432 | $111 |
| 25th Percentile | $207,535 | $17,295 | $3,991 | $100 |
An entry-level SVP of Contact Center Operations with less than 1 year of experience earns about $216,441. With 1-2 years of experience, the average salary increases to $218,496. For 2-4 years of experience, the pay typically rises to $221,236. Senior-level professionals with 5-8 years of experience earn around $225,347, and those with over 8 years of experience can expect an average of $230,485.
| Levels | Salary |
|---|---|
| Entry Level SVP of Contact Center Operations | $216,441 |
| Intermediate Level SVP of Contact Center Operations | $218,496 |
| Senior Level SVP of Contact Center Operations | $221,236 |
| Specialist Level SVP of Contact Center Operations | $225,347 |
| Expert Level SVP of Contact Center Operations | $230,485 |
| Entry Level | 6% |
| Mid Level | 5% |
| Senior Level | 4% |
| Top Level | 2% |
| Experienced | 0% |
Salaries in the United States differ widely between states due to factors like cost of living, local economies, and industry presence.
What Am I Worth?
Salaries in the United States can vary greatly between cities due to factors like cost of living, local economies, and industry presence.
As of April 01, 2025, our research reveals a significant shift in SVP of Contact Center Operations compensation over the past six years. For example, the median salary increased from $196,659 in 2023 to approximately $196,613 in 2024. (For a detailed analysis of SVP of Contact Center Operations salary trends, click here.)
Key factors like location, experience, industry demand, and economic growth significantly influence salary variations, making them important to consider.
Salary.com job board provides millions of SVP of Contact Center Operations information for you to search for. Click on search button below to see SVP of Contact Center Operations job openings or enter a new job title here.
Here are companies hiring for SVP of Contact Center Operations and their salaries, click below for more details.
| Core Compensation | ||||
| Core Compensation | Median | % of Total | ||
| Base Salary | $230,485 | 74.9% | ||
| Bonus | $0 | 0.0% | ||
| Value of Benefits | ||||
| Core Compensation | Median | % of Total | ||
| Social Security | $13,795 | 4.5% | ||
| 401K/403B | $9,680 | 3.1% | ||
| Disability | $4,610 | 1.5% | ||
| Healthcare | $8,352 | 2.7% | ||
| Pension | $12,446 | 4.0% | ||
| Time Off | $28,367 | 9.2% | ||
| Total Compensation | $307,736 | 100% | ||
| Degree Level | % of user with this level of education |
|---|---|
| High School | 12.2% |
| Associates | 9.8% |
| Bachelors | 46.3% |
| Masters | 31.7% |
What Am I Worth?
The average annual salary of SVP of Contact Center Operations is $230,485. In case you are finding an easy salary calculator, the average hourly pay of SVP of Contact Center Operations is $111; the average weekly pay of SVP of Contact Center Operations is $4,432; the average monthly pay of SVP of Contact Center Operations is $19,207.
An SVP of Contact Center Operations's earning potential can vary widely depending on several factors, including location, industry, experience, education, and the specific employer. According to the latest salary data by Salary.com, an SVP of Contact Center Operations earns the most in San Jose, CA, where the annual salary of an SVP of Contact Center Operations is $290,711.
The highest pay for SVP of Contact Center Operations is $295,773.
The lowest pay for SVP of Contact Center Operations is $186,640.
Plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. Manages a business unit, division, or corporate function with major organizational impact. Establishes/implements overall direction and strategic initiatives for the given major function or line of business. Typically requires 10+ years of progressive leadership experience. Has extensive knowledge of the overall departmental function.
Specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Leadership: Knowledge of and ability to employ effective strategies that motivate and guide other members within our business to achieve optimum results.
Workforce Management: Workforce management (WFM) is an integrated set of processes that a company uses to optimize the productivity of its employees. WFM involves effectively
Continuous Improvement: A continual improvement process, also often called a continuous improvement process (abbreviated as CIP or CI), is an ongoing effort to improve products, services, or processes. These efforts can seek "incremental" improvement over time or "breakthrough" improvement all at once. Delivery (customer valued) processes are constantly evaluated and improved in the light of their efficiency, effectiveness and flexibility. Some see CIPs as a meta-process for most management systems (such as business process management, quality management, project management, and program management). W. Edwards Deming, a pioneer of the field, saw it as part of the 'system' whereby feedback from the process and customer were evaluated against organisational goals. The fact that it can be called a management process does not mean that it needs to be executed by 'management'; but rather merely that it makes decisions about the implementation of the delivery process and the design of the delivery process itself.
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