The salary of a Software Support Engineer I in the United States varies depending on several factors, including experience, location, education level, marketing trend and company sizes.
As of April 01, 2025, the average annual salary for a Software Support Engineer I in the United States is $69,487. According to Salary.com, salaries can range from a low of $57,199 to a high of $83,068, with most professionals earning between $63,055 and $76,596.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $76,596 | $6,383 | $1,473 | $37 |
| Average | $69,487 | $5,791 | $1,336 | $33 |
| 25th Percentile | $63,055 | $5,255 | $1,213 | $30 |
An entry-level Software Support Engineer I with less than 1 year of experience earns about $69,007. With 1-2 years of experience, the average salary increases to $69,699. For 2-4 years of experience, the pay typically rises to $71,291. Senior-level professionals with 5-8 years of experience earn around $71,609, and those with over 8 years of experience can expect an average of $71,821.
| Levels | Salary |
|---|---|
| Entry Level Software Support Engineer I | $69,007 |
| Intermediate Level Software Support Engineer I | $69,699 |
| Senior Level Software Support Engineer I | $71,291 |
| Specialist Level Software Support Engineer I | $71,609 |
| Expert Level Software Support Engineer I | $71,821 |
| Entry Level | 1% |
| Mid Level | 0% |
| Senior Level | 3% |
| Top Level | 3% |
| Experienced | 3% |
Salaries in the United States differ widely between states due to factors like cost of living, local economies, and industry presence.
What Am I Worth?
Salaries in the United States can vary greatly between cities due to factors like cost of living, local economies, and industry presence.
As of April 01, 2025, our research reveals a significant shift in Software Support Engineer I compensation over the past six years. For example, the median salary increased from $64,158 in 2023 to approximately $64,057 in 2024. (For a detailed analysis of Software Support Engineer I salary trends, click here.)
Key factors like location, experience, industry demand, and economic growth significantly influence salary variations, making them important to consider.
Salary.com job board provides millions of Software Support Engineer I information for you to search for. Click on search button below to see Software Support Engineer I job openings or enter a new job title here.
Here are companies hiring for Software Support Engineer I and their salaries, click below for more details.
| Core Compensation | ||||
| Core Compensation | Median | % of Total | ||
| Base Salary | $69,487 | 69.6% | ||
| Bonus | $0 | 0.0% | ||
| Value of Benefits | ||||
| Core Compensation | Median | % of Total | ||
| Social Security | $5,316 | 5.3% | ||
| 401K/403B | $2,918 | 2.9% | ||
| Disability | $1,390 | 1.4% | ||
| Healthcare | $8,352 | 8.4% | ||
| Pension | $3,752 | 3.8% | ||
| Time Off | $8,552 | 8.6% | ||
| Total Compensation | $99,768 | 100% | ||
| Degree Level | % of user with this level of education |
|---|---|
| No Diploma | 0.6% |
| High School | 13.2% |
| Associates | 11.5% |
| Bachelors | 57.0% |
| Masters | 16.9% |
| Doctorate | 0.9% |
What Am I Worth?
The average annual salary of Software Support Engineer I is $69,487. In case you are finding an easy salary calculator, the average hourly pay of Software Support Engineer I is $33; the average weekly pay of Software Support Engineer I is $1,336; the average monthly pay of Software Support Engineer I is $5,791.
A Software Support Engineer I's earning potential can vary widely depending on several factors, including location, industry, experience, education, and the specific employer. According to the latest salary data by Salary.com, a Software Support Engineer I earns the most in San Jose, CA, where the annual salary of a Software Support Engineer I is $87,644.
The highest pay for Software Support Engineer I is $83,068.
The lowest pay for Software Support Engineer I is $57,199.
Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers. Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion. Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. Requires a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. Typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed.
Specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Troubleshooting: Troubleshooting is a form of problem solving, often applied to repair failed products or processes on a machine or a system. It is a logical, systematic search for the source of a problem in order to solve it, and make the product or process operational again. Troubleshooting is needed to identify the symptoms. Determining the most likely cause is a process of elimination—eliminating potential causes of a problem. Finally, troubleshooting requires confirmation that the solution restores the product or process to its working state. In general, troubleshooting is the identification or diagnosis of "trouble" in the management flow of a system caused by a failure of some kind. The problem is initially described as symptoms of malfunction, and troubleshooting is the process of determining and remedying the causes of these symptoms. A system can be described in terms of its expected, desired or intended behavior (usually, for artificial systems, its purpose). Events or inputs to the system are expected to generate specific results or outputs. (For example, selecting the "print" option from various computer applications is intended to result in a hardcopy emerging from some specific device). Any unexpected or undesirable behavior is a symptom. Troubleshooting is the process of isolating the specific cause or causes of the symptom. Frequently the symptom is a failure of the product or process to produce any results. (Nothing was printed, for example). Corrective action can then be taken to prevent further failures of a similar kind.
Product Support: Product support is a service provided by many vendors of various products, primarily electronics, that provides the end-user with a resource for information regarding the product, and help if the product should malfunction. Product-support information can be found in most manuals for products via a phone number, web site address, or physical location. The Internet has allowed for a new[citation needed] form of product support to develop. Some online communities have developed to give support where manufacturer support is lacking.
Operating System: Maintaining software that runs on a computer that serves as an interface between computer hardware components and the user.
Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.
We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)
With the most extensive online, real-time compensation data available, Salary.com helps you pinpoint your exact pay target.
