The salary of a Customer Service Team Leader in the United States varies depending on several factors, including experience, location, education level, marketing trend and company sizes.
As of May 01, 2025, the average annual salary for a Customer Service Team Leader in the United States is $63,220. Salary.com reports that pay typically ranges from $57,138 to $72,178, with most professionals earning between $51,601 and $80,334.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $72,178 | $6,015 | $1,388 | $35 |
| Average | $63,220 | $5,268 | $1,216 | $30 |
| 25th Percentile | $57,138 | $4,762 | $1,099 | $27 |
An entry-level Customer Service Team Leader with less than 1 year of experience earns about $63,220. With 1-2 years of experience, the average salary increases to $63,220. For 2-4 years of experience, the pay typically rises to $63,220. Senior-level professionals with 5-8 years of experience earn around $63,220, and those with over 8 years of experience can expect an average of $63,220.
| Levels | Salary |
|---|---|
| Entry Level Customer Service Team Leader | $63,220 |
| Intermediate Level Customer Service Team Leader | $63,220 |
| Senior Level Customer Service Team Leader | $63,220 |
| Specialist Level Customer Service Team Leader | $63,220 |
| Expert Level Customer Service Team Leader | $63,220 |
| Entry Level | 0% |
| Mid Level | 0% |
| Senior Level | 0% |
| Top Level | 0% |
| Experienced | 0% |
Salaries in the United States differ widely between states due to factors like cost of living, local economies, and industry presence.
What Am I Worth?
Salaries in the United States can vary greatly between cities due to factors like cost of living, local economies, and industry presence.
As of May 01, 2025, our research reveals a significant shift in Customer Service Team Leader compensation over the past six years. For example, the median salary increased from $47,477 in 2023 to approximately $47,617 in 2024. (For a detailed analysis of Customer Service Team Leader salary trends, click here.)
Key factors like location, experience, industry demand, and economic growth significantly influence salary variations, making them important to consider.
Salary.com job board provides millions of Customer Service Team Leader information for you to search for. Click on search button below to see Customer Service Team Leader job openings or enter a new job title here.
Here are companies hiring for Customer Service Team Leader and their salaries, click below for more details.
| Core Compensation | ||||
| Core Compensation | Median | % of Total | ||
| Base Salary | $63,220 | 65.4% | ||
| Bonus | $3,895 | 4.0% | ||
| Value of Benefits | ||||
| Core Compensation | Median | % of Total | ||
| Social Security | $5,134 | 5.3% | ||
| 401K/403B | $2,819 | 2.9% | ||
| Disability | $1,342 | 1.4% | ||
| Healthcare | $8,352 | 8.6% | ||
| Pension | $3,624 | 3.7% | ||
| Time Off | $8,260 | 8.5% | ||
| Total Compensation | $96,648 | 100% | ||
| Degree Level | % of user with this level of education |
|---|---|
| No Diploma | 7.0% |
| High School | 38.0% |
| Associates | 18.5% |
| Bachelors | 29.5% |
| Masters | 7.0% |
What Am I Worth?
The average annual salary of Customer Service Team Leader is $63,220. In case you are finding an easy salary calculator, the average hourly pay of Customer Service Team Leader is $30; the average weekly pay of Customer Service Team Leader is $1,216; the average monthly pay of Customer Service Team Leader is $5,268.
A Customer Service Team Leader's earning potential can vary widely depending on several factors, including location, industry, experience, education, and the specific employer. According to the latest salary data by Salary.com, a Customer Service Team Leader earns the most in San Jose, CA, where the annual salary of a Customer Service Team Leader is $79,739.
The highest pay for Customer Service Team Leader is $80,334.
The lowest pay for Customer Service Team Leader is $51,601.
Leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision.
Specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Microsoft Office: Microsoft Office is a suite of desktop productivity applications that is designed by Microsoft for business use. You can create documents containing text and images, work with data in spreadsheets and databases, create presentations and posters.
Client Service: Client services are the processes and interactions organizations and members of their staff have with their clients.
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We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)
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