As of April 01, 2025, the average annual salary for a Customer Service Representative I in Baltimore, MD is $39,247. Salary.com reports that pay typically ranges from $36,238 to $42,474, with most professionals earning between $33,499 and $45,412.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $42,474 | $3,540 | $817 | $20 |
| Average | $39,247 | $3,271 | $755 | $19 |
| 25th Percentile | $36,238 | $3,020 | $697 | $17 |
An entry-level Customer Service Representative I with under 1 year experience makes about $39,022. With less than 2 years of experience, a mid-level Customer Service Representative I makes around $39,247. After 2-4 years, the Customer Service Representative I pay rises to about $39,825. Those senior Customer Service Representative I with 5-8 years of experience earn roughly $40,210, and those Customer Service Representative I having 8 years or more experience are expected to earn about $40,306 on average.
| Levels | Salary |
|---|---|
| Entry Level Customer Service Representative I | $39,022 |
| Intermediate Level Customer Service Representative I | $39,247 |
| Senior Level Customer Service Representative I | $39,825 |
| Specialist Level Customer Service Representative I | $40,210 |
| Expert Level Customer Service Representative I | $40,306 |
| Entry Level | 3% |
| Mid Level | 3% |
| Senior Level | 5% |
| Top Level | 6% |
| Experienced | 6% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Life Insurance: Life Insurance can be defined as a contract between an insurance policy holder and an insurance company, where the insurer promises to pay a sum of money in exchange for a premium, upon the death of an insured person or after a set period
Cash Handling: Process of receiving and giving money in a business. In retail, cash handling ranges from the point of sale to the behind-the-scenes money management during the day.
| Skill | Salary | Demand |
|---|---|---|
|
Leadership
|
$45,134 |
15%
|
|
Client Service
|
$44,741 |
14%
|
|
Customer Relationship
|
$43,956 |
12%
|
|
Flexibility
|
$43,564 |
11%
|
|
Presentation
|
$43,171 |
10%
|
|
Empathy
|
$42,387 |
8%
|
