The salary of a Contact Center Representative II in the United States varies depending on several factors, including experience, location, education level, marketing trend and company sizes.
As of April 01, 2025, the average annual salary for a Contact Center Representative II in the United States is $41,619. Salary.com reports that pay typically ranges from $38,922 to $45,660, with most professionals earning between $36,467 and $49,339.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $45,660 | $3,805 | $878 | $22 |
| Average | $41,619 | $3,468 | $800 | $20 |
| 25th Percentile | $38,922 | $3,244 | $749 | $19 |
An entry-level Contact Center Representative II with less than 1 year of experience earns about $40,089. With 1-2 years of experience, the average salary increases to $40,210. For 2-4 years of experience, the pay typically rises to $41,619. Senior-level professionals with 5-8 years of experience earn around $43,911, and those with over 8 years of experience can expect an average of $44,092.
| Levels | Salary |
|---|---|
| Entry Level Contact Center Representative II | $40,089 |
| Intermediate Level Contact Center Representative II | $40,210 |
| Senior Level Contact Center Representative II | $41,619 |
| Specialist Level Contact Center Representative II | $43,911 |
| Expert Level Contact Center Representative II | $44,092 |
| Entry Level | 4% |
| Mid Level | 3% |
| Senior Level | 0% |
| Top Level | 6% |
| Experienced | 6% |
Salaries in the United States differ widely between states due to factors like cost of living, local economies, and industry presence.
What Am I Worth?
Salaries in the United States can vary greatly between cities due to factors like cost of living, local economies, and industry presence.
As of April 01, 2025, our research reveals a significant shift in Contact Center Representative II compensation over the past six years. For example, the median salary increased from $39,353 in 2023 to approximately $38,354 in 2024. (For a detailed analysis of Contact Center Representative II salary trends, click here.)
Key factors like location, experience, industry demand, and economic growth significantly influence salary variations, making them important to consider.
Salary.com job board provides millions of Contact Center Representative II information for you to search for. Click on search button below to see Contact Center Representative II job openings or enter a new job title here.
Here are companies hiring for Contact Center Representative II and their salaries, click below for more details.
| Core Compensation | ||||
| Core Compensation | Median | % of Total | ||
| Base Salary | $41,619 | 66.0% | ||
| Bonus | $0 | 0.0% | ||
| Value of Benefits | ||||
| Core Compensation | Median | % of Total | ||
| Social Security | $3,184 | 5.0% | ||
| 401K/403B | $1,748 | 2.8% | ||
| Disability | $832 | 1.3% | ||
| Healthcare | $8,352 | 13.2% | ||
| Pension | $2,247 | 3.6% | ||
| Time Off | $5,122 | 8.1% | ||
| Total Compensation | $63,105 | 100% | ||
| Degree Level | % of user with this level of education |
|---|---|
| No Diploma | 3.4% |
| High School | 44.1% |
| Associates | 14.4% |
| Bachelors | 32.2% |
| Masters | 5.9% |
What Am I Worth?
The average annual salary of Contact Center Representative II is $41,619. In case you are finding an easy salary calculator, the average hourly pay of Contact Center Representative II is $20; the average weekly pay of Contact Center Representative II is $800; the average monthly pay of Contact Center Representative II is $3,468.
A Contact Center Representative II's earning potential can vary widely depending on several factors, including location, industry, experience, education, and the specific employer. According to the latest salary data by Salary.com, a Contact Center Representative II earns the most in San Jose, CA, where the annual salary of a Contact Center Representative II is $52,494.
The highest pay for Contact Center Representative II is $49,339.
The lowest pay for Contact Center Representative II is $36,467.
Makes and receives calls primarily focused on selling and promoting products or services. Responds to customer inquiries using standard scripts, dialogues, or talking points. Processes routine requests for information or services and transfers complex requests to support teams. Obtains new orders and closes pending sales for products or services. Identifies opportunities to upsell additional products and tracks prospect interactions in the system. Requires a high school diploma or equivalent. Typically reports to a supervisor. Works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Typically requires 1-3 years of related experience.
Specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Technical Services: Technical services are services that an IT organization provides to support business services or IT operations. Employee provisioning, backup and recovery, storage, and self-service help desk are examples of technical services
Promotion: Developing and implementing promotional activities to attract and increase the awareness of customers in buying products.
Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.
We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)
With the most extensive online, real-time compensation data available, Salary.com helps you pinpoint your exact pay target.
