As of April 01, 2025, the average annual salary for a Workforce Management and Scheduling Supervisor in Phoenix, AZ is $77,783. Salary.com reports that pay typically ranges from $69,893 to $88,913, with most professionals earning between $62,710 and $99,046.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $88,913 | $7,409 | $1,710 | $43 |
| Average | $77,783 | $6,482 | $1,496 | $37 |
| 25th Percentile | $69,893 | $5,824 | $1,344 | $34 |
An entry-level Workforce Management and Scheduling Supervisor with under 1 year experience makes about $75,802. With less than 2 years of experience, a mid-level Workforce Management and Scheduling Supervisor makes around $76,390. After 2-4 years, the Workforce Management and Scheduling Supervisor pay rises to about $76,979. Those senior Workforce Management and Scheduling Supervisor with 5-8 years of experience earn roughly $80,627, and those Workforce Management and Scheduling Supervisor having 8 years or more experience are expected to earn about $81,956 on average.
| Levels | Salary |
|---|---|
| Entry Level Workforce Management and Scheduling Supervisor | $75,802 |
| Intermediate Level Workforce Management and Scheduling Supervisor | $76,390 |
| Senior Level Workforce Management and Scheduling Supervisor | $76,979 |
| Specialist Level Workforce Management and Scheduling Supervisor | $80,627 |
| Expert Level Workforce Management and Scheduling Supervisor | $81,956 |
| Entry Level | 3% |
| Mid Level | 2% |
| Senior Level | 1% |
| Top Level | 4% |
| Experienced | 5% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Accountability: Setting and holding oneself and others to stated expectations by associating tasks with our business's mission, values, and goals.
Call Center: A call centre or call center is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone.
| Skill | Salary | Demand |
|---|---|---|
|
Billing
|
$89,450 |
15%
|
|
Scheduling
|
$79,339 |
2%
|
|
Scheduling
|
$79,339 |
2%
|
|
Scheduling
|
$79,339 |
2%
|
|
Scheduling
|
$79,339 |
2%
|
