As of April 01, 2025, the average annual salary for an Inbound Call Center Supervisor in the United States is $61,500. According to Salary.com, salaries can range from a low of $49,273 to a high of $74,300, with most professionals earning between $55,100 and $68,200.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $68,200 | $5,683 | $1,312 | $33 |
| Average | $61,500 | $5,125 | $1,183 | $30 |
| 25th Percentile | $55,100 | $4,592 | $1,060 | $26 |
An entry-level Inbound Call Center Supervisor with less than 1 year of experience earns about $59,112. With 1-2 years of experience, the average salary increases to $59,399. For 2-4 years of experience, the pay typically rises to $60,067. Senior-level professionals with 5-8 years of experience earn around $60,831, and those with over 8 years of experience can expect an average of $61,700.
| Levels | Salary |
|---|---|
| Entry Level Inbound Call Center Supervisor | $59,112 |
| Intermediate Level Inbound Call Center Supervisor | $59,399 |
| Senior Level Inbound Call Center Supervisor | $60,067 |
| Specialist Level Inbound Call Center Supervisor | $60,831 |
| Expert Level Inbound Call Center Supervisor | $61,700 |
| Entry Level | 4% |
| Mid Level | 3% |
| Senior Level | 2% |
| Top Level | 1% |
| Experienced | 0% |
Salaries in the United States differ widely between states due to factors like cost of living, local economies, and industry presence.
What Am I Worth?
Salaries in the United States can vary greatly between cities due to factors like cost of living, local economies, and industry presence.
As of April 01, 2025, our research reveals a significant shift in Inbound Call Center Supervisor compensation over the past six years. For example, the median salary increased from $59,403 in 2023 to approximately $60,070 in 2024. (For a detailed analysis of Inbound Call Center Supervisor salary trends, click here.)
Key factors like location, experience, industry demand, and economic growth significantly influence salary variations, making them important to consider.
Salary.com job board provides millions of Inbound Call Center Supervisor information for you to search for. Click on search button below to see Inbound Call Center Supervisor job openings or enter a new job title here.
Here are companies hiring for Inbound Call Center Supervisor and their salaries, click below for more details.
| Core Compensation | ||||
| Core Compensation | Median | % of Total | ||
| Base Salary | $61,500 | 68.9% | ||
| Bonus | $0 | 0.0% | ||
| Value of Benefits | ||||
| Core Compensation | Median | % of Total | ||
| Social Security | $4,705 | 5.3% | ||
| 401K/403B | $2,583 | 2.9% | ||
| Disability | $1,230 | 1.4% | ||
| Healthcare | $8,352 | 9.4% | ||
| Pension | $3,321 | 3.7% | ||
| Time Off | $7,569 | 8.5% | ||
| Total Compensation | $89,260 | 100% | ||
| Degree Level | % of user with this level of education |
|---|---|
| No Diploma | 2.0% |
| High School | 43.1% |
| Associates | 18.0% |
| Bachelors | 29.0% |
| Masters | 7.8% |
What Am I Worth?
The average annual salary of Inbound Call Center Supervisor is $61,500. In case you are finding an easy salary calculator, the average hourly pay of Inbound Call Center Supervisor is $30; the average weekly pay of Inbound Call Center Supervisor is $1,183; the average monthly pay of Inbound Call Center Supervisor is $5,125.
An Inbound Call Center Supervisor's earning potential can vary widely depending on several factors, including location, industry, experience, education, and the specific employer. According to the latest salary data by Salary.com, an Inbound Call Center Supervisor earns the most in San Jose, CA, where the annual salary of an Inbound Call Center Supervisor is $77,600.
The highest pay for Inbound Call Center Supervisor is $74,300.
The lowest pay for Inbound Call Center Supervisor is $49,273.
The Inbound Call Center Supervisor monitors metrics and targets for service volume, sales, and timeliness. Supervises inbound contact center agents and operations focusing on selling products or services. Being an Inbound Call Center Supervisor implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Responds to escalated calls with remedies or solutions. In addition, Inbound Call Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Call Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Working as an Inbound Call Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision.
Specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
CSR: Corporate social responsibility (CSR) is a business model that helps a company be socially accountable to itself, its stakeholders, and the public.
Customer Satisfaction: Customer satisfaction (often abbreviated as CSAT, more correctly CSat) is a term frequently used in marketing. It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals." The Marketing Accountability Standards Board (MASB) endorses the definitions, purposes, and constructs of classes of measures that appear in Marketing Metrics as part of its ongoing Common Language in Marketing Project. In a survey of nearly 200 senior marketing managers, 71 percent responded that they found a customer satisfaction metric very useful in managing and monitoring their businesses. It is seen as a key performance indicator within business and is often part of a Balanced Scorecard. In a competitive marketplace where businesses compete for customers, customer satisfaction is seen as a key differentiator and increasingly has become a key element of business strategy.
Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.
We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)
With the most extensive online, real-time compensation data available, Salary.com helps you pinpoint your exact pay target.
