The salary of a Help Desk Tier 3 Specialist in the United States varies depending on several factors, including experience, location, education level, marketing trend and company sizes.
As of April 01, 2025, the average annual salary for a Help Desk Tier 3 Specialist in the United States is $63,360. Salary.com reports that pay typically ranges from $57,120 to $71,830, with most professionals earning between $51,439 and $79,541.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $71,830 | $5,986 | $1,381 | $35 |
| Average | $63,360 | $5,280 | $1,218 | $30 |
| 25th Percentile | $57,120 | $4,760 | $1,098 | $27 |
An entry-level Help Desk Tier 3 Specialist with less than 1 year of experience earns about $60,566. With 1-2 years of experience, the average salary increases to $61,032. For 2-4 years of experience, the pay typically rises to $62,708. Senior-level professionals with 5-8 years of experience earn around $66,520, and those with over 8 years of experience can expect an average of $68,164.
| Levels | Salary |
|---|---|
| Entry Level Help Desk Tier 3 Specialist | $60,566 |
| Intermediate Level Help Desk Tier 3 Specialist | $61,032 |
| Senior Level Help Desk Tier 3 Specialist | $62,708 |
| Specialist Level Help Desk Tier 3 Specialist | $66,520 |
| Expert Level Help Desk Tier 3 Specialist | $68,164 |
| Entry Level | 4% |
| Mid Level | 4% |
| Senior Level | 1% |
| Top Level | 5% |
| Experienced | 8% |
Salaries in the United States differ widely between states due to factors like cost of living, local economies, and industry presence.
What Am I Worth?
Salaries in the United States can vary greatly between cities due to factors like cost of living, local economies, and industry presence.
As of April 01, 2025, our research reveals a significant shift in Help Desk Tier 3 Specialist compensation over the past six years. For example, the median salary increased from $62,451 in 2023 to approximately $62,629 in 2024. (For a detailed analysis of Help Desk Tier 3 Specialist salary trends, click here.)
Key factors like location, experience, industry demand, and economic growth significantly influence salary variations, making them important to consider.
Salary.com job board provides millions of Help Desk Tier 3 Specialist information for you to search for. Click on search button below to see Help Desk Tier 3 Specialist job openings or enter a new job title here.
Here are companies hiring for Help Desk Tier 3 Specialist and their salaries, click below for more details.
| Core Compensation | ||||
| Core Compensation | Median | % of Total | ||
| Base Salary | $63,360 | 69.1% | ||
| Bonus | $0 | 0.0% | ||
| Value of Benefits | ||||
| Core Compensation | Median | % of Total | ||
| Social Security | $4,847 | 5.3% | ||
| 401K/403B | $2,661 | 2.9% | ||
| Disability | $1,267 | 1.4% | ||
| Healthcare | $8,352 | 9.1% | ||
| Pension | $3,421 | 3.7% | ||
| Time Off | $7,798 | 8.5% | ||
| Total Compensation | $91,707 | 100% | ||
| Degree Level | % of user with this level of education |
|---|---|
| No Diploma | 1.1% |
| High School | 29.1% |
| Associates | 24.0% |
| Bachelors | 40.5% |
| Masters | 5.0% |
| Doctorate | 0.2% |
What Am I Worth?
L1 support is the first line of contact for end-users, handling basic troubleshooting and common issues. L2 support addresses more complex problems requiring deeper technical knowledge. L3 support, with salaries ranging from $61,900 to $76,110, involves expert engineers tackling the most challenging and critical issues in the software.
A Tier 3 Help Desk Specialist is responsible for designing and overseeing L3 help desk processes, establishing KPIs, and assisting engineers with complex issues. They monitor team performance and prepare monthly reports. The salary for this role ranges from $61,900 to $76,110, with a midpoint of $68,360, reflecting the expertise required for efficient support.
Tier 3 Support: Tier 3 is typically the highest level of technical skill within an organization, often involving product engineers or developers. Professionals in this role can expect a salary range from $61,900 to $76,110, with a midpoint salary of $68,360, reflecting their advanced expertise and problem-solving capabilities.
Organizations typically pay Help Desk Tier 3 Specialists a salary ranging from $61,900 to $76,110, with a midpoint of $68,360. Contributions towards benefits may involve both the employee and employer, with a voluntary contribution of up to 16.5% of the employee's basic salary, allowing for additional contributions beyond this limit for tax relief.
A Tier 3 support specialist addresses complex technical issues that demand advanced expertise. Unlike Tier 1, which manages basic troubleshooting, Tier 3 professionals resolve intricate problems. The salary for a Help Desk Tier 3 Specialist ranges from $61,900 to $76,110, with a median salary of $68,360, reflecting the specialized skills required for this role.
The estimated total pay for a Help Desk Tier 3 Specialist in the US ranges from $61,900 to $76,110 per year, with a mid-salary of $68,360. These figures reflect the salary range based on industry data and represent the typical earnings for this role.
Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.
We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)
With the most extensive online, real-time compensation data available, Salary.com helps you pinpoint your exact pay target.
