The salary of a Help Desk Tier 1 Specialist in the United States varies depending on several factors, including experience, location, education level, marketing trend and company sizes.
As of April 01, 2025, the average annual salary for a Help Desk Tier 1 Specialist in the United States is $49,880. Salary.com reports that pay typically ranges from $45,130 to $54,760, with most professionals earning between $40,805 and $59,203.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $54,760 | $4,563 | $1,053 | $26 |
| Average | $49,880 | $4,157 | $959 | $24 |
| 25th Percentile | $45,130 | $3,761 | $868 | $22 |
An entry-level Help Desk Tier 1 Specialist with less than 1 year of experience earns about $50,754. With 1-2 years of experience, the average salary increases to $50,973. For 2-4 years of experience, the pay typically rises to $51,118. Senior-level professionals with 5-8 years of experience earn around $51,337, and those with over 8 years of experience can expect an average of $51,482.
| Levels | Salary |
|---|---|
| Entry Level Help Desk Tier 1 Specialist | $50,754 |
| Intermediate Level Help Desk Tier 1 Specialist | $50,973 |
| Senior Level Help Desk Tier 1 Specialist | $51,118 |
| Specialist Level Help Desk Tier 1 Specialist | $51,337 |
| Expert Level Help Desk Tier 1 Specialist | $51,482 |
| Entry Level | 2% |
| Mid Level | 2% |
| Senior Level | 2% |
| Top Level | 3% |
| Experienced | 3% |
Salaries in the United States differ widely between states due to factors like cost of living, local economies, and industry presence.
What Am I Worth?
Salaries in the United States can vary greatly between cities due to factors like cost of living, local economies, and industry presence.
As of April 01, 2025, our research reveals a significant shift in Help Desk Tier 1 Specialist compensation over the past six years. For example, the median salary increased from $50,738 in 2023 to approximately $50,347 in 2024. (For a detailed analysis of Help Desk Tier 1 Specialist salary trends, click here.)
Key factors like location, experience, industry demand, and economic growth significantly influence salary variations, making them important to consider.
Salary.com job board provides millions of Help Desk Tier 1 Specialist information for you to search for. Click on search button below to see Help Desk Tier 1 Specialist job openings or enter a new job title here.
Here are companies hiring for Help Desk Tier 1 Specialist and their salaries, click below for more details.
| Core Compensation | ||||
| Core Compensation | Median | % of Total | ||
| Base Salary | $49,880 | 67.4% | ||
| Bonus | $0 | 0.0% | ||
| Value of Benefits | ||||
| Core Compensation | Median | % of Total | ||
| Social Security | $3,816 | 5.2% | ||
| 401K/403B | $2,095 | 2.8% | ||
| Disability | $998 | 1.3% | ||
| Healthcare | $8,352 | 11.3% | ||
| Pension | $2,694 | 3.6% | ||
| Time Off | $6,139 | 8.3% | ||
| Total Compensation | $73,973 | 100% | ||
| Degree Level | % of user with this level of education |
|---|---|
| No Diploma | 1.7% |
| High School | 32.4% |
| Associates | 26.4% |
| Bachelors | 35.1% |
| Masters | 4.3% |
What Am I Worth?
A Tier 1 support specialist is the initial point of contact for customers seeking assistance. They address basic issues and inquiries, aiming for quick resolutions to enhance user experience and reduce costs. Salaries for this role typically range from $45,050 to $55,330, with a midpoint of $49,950, reflecting the importance of efficient support in customer service.
As of January 27, 2025, a Help Desk Tier 1 Specialist in the United States typically earns between $45,050 and $55,330 annually. The average salary is around $49,950. While some positions may offer lower or higher salaries, this range reflects the current market for Tier 1 roles.
Breaking customer service into three tiers allows for effective support allocation. Level 1 handles simple requests needing limited IT assistance, with salaries ranging from $45,050 to $55,330. Level 2 addresses more complex issues, requiring deeper technical knowledge. Level 3 involves experts tackling the most challenging customer needs.
An example of Tier 1 support includes establishing schoolwide expectations and modeling appropriate behaviors in the classroom. This can involve non-verbal cues like a thumbs up or high-five, as well as grounding exercises such as box breathing and mindfulness. Help Desk Tier 1 Specialists typically earn between $45,050 and $55,330, with a mid-salary of $49,950.
As of January 19, 2025, the average annual pay for a Help Desk Tier 1 Specialist in the United States ranges from $45,050 to $55,330, with a mid-salary of $49,950. This translates to approximately $21.63 to $26.55 per hour, or $865 to $1,027 per week.
As of January 20, 2025, the salary for a Help Desk Tier 1 Specialist in the United States ranges from a minimum of $45,050 to a maximum of $55,330, with a mid-salary of $49,950. This reflects a competitive pay scale for entry-level technical support roles in the industry.
Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.
We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)
With the most extensive online, real-time compensation data available, Salary.com helps you pinpoint your exact pay target.
