The salary of a Field Customer Support Director in the United States varies depending on several factors, including experience, location, education level, marketing trend and company sizes.
As of May 01, 2025, the average annual salary for a Field Customer Support Director in the United States is $179,600. Salary.com reports that pay typically ranges from $163,500 to $193,300, with most professionals earning between $148,842 and $205,773.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $193,300 | $16,108 | $3,717 | $93 |
| Average | $179,600 | $14,967 | $3,454 | $86 |
| 25th Percentile | $163,500 | $13,625 | $3,144 | $79 |
An entry-level Field Customer Support Director with less than 1 year of experience earns about $169,748. With 1-2 years of experience, the average salary increases to $171,190. For 2-4 years of experience, the pay typically rises to $173,112. Senior-level professionals with 5-8 years of experience earn around $175,996, and those with over 8 years of experience can expect an average of $179,600.
| Levels | Salary |
|---|---|
| Entry Level Field Customer Support Director | $169,748 |
| Intermediate Level Field Customer Support Director | $171,190 |
| Senior Level Field Customer Support Director | $173,112 |
| Specialist Level Field Customer Support Director | $175,996 |
| Expert Level Field Customer Support Director | $179,600 |
| Entry Level | 5% |
| Mid Level | 5% |
| Senior Level | 4% |
| Top Level | 2% |
| Experienced | 0% |
Salaries in the United States differ widely between states due to factors like cost of living, local economies, and industry presence.
What Am I Worth?
Salaries in the United States can vary greatly between cities due to factors like cost of living, local economies, and industry presence.
As of May 01, 2025, our research reveals a significant shift in Field Customer Support Director compensation over the past six years. For example, the median salary increased from $160,981 in 2023 to approximately $156,962 in 2024. (For a detailed analysis of Field Customer Support Director salary trends, click here.)
Key factors like location, experience, industry demand, and economic growth significantly influence salary variations, making them important to consider.
Salary.com job board provides millions of Field Customer Support Director information for you to search for. Click on search button below to see Field Customer Support Director job openings or enter a new job title here.
Here are companies hiring for Field Customer Support Director and their salaries, click below for more details.
| Core Compensation | ||||
| Core Compensation | Median | % of Total | ||
| Base Salary | $179,600 | 58.7% | ||
| Bonus | $49,500 | 16.2% | ||
| Value of Benefits | ||||
| Core Compensation | Median | % of Total | ||
| Social Security | $13,775 | 4.5% | ||
| 401K/403B | $9,622 | 3.1% | ||
| Disability | $4,582 | 1.5% | ||
| Healthcare | $8,352 | 2.7% | ||
| Pension | $12,371 | 4.0% | ||
| Time Off | $28,197 | 9.2% | ||
| Total Compensation | $306,000 | 100% | ||
Customer success managers play a vital role in customer satisfaction and achieving business goals, which is reflected in their compensation. For a Field Customer Support Director, salaries range from $176,200 to $215,400, with a median salary of $195,000. This demonstrates the lucrative potential in this career path, rewarding those who excel in customer success.
A Field Service Director is a professional responsible for overseeing and managing field service operations within an organization. This role includes leading a team of technicians, ensuring service levels are met, and implementing processes to enhance service delivery. The salary for this position ranges from $176,200 to $215,400, with a midpoint of $195,000.
A Director of Field Operations oversees the daily activities of field teams, ensuring efficient operations and high-quality customer support. They develop strategies, manage resources, and collaborate with other departments to enhance service delivery. The salary for this role typically ranges from $176,200 to $215,400, with a midpoint of $195,000.
The highest level of customer support is often referred to as World Class service, which significantly exceeds basic and good service levels. This level is characterized by exceptional customer experiences that set benchmarks for others in the industry. In roles like a Field Customer Support Director, salaries range from $176,200 to $215,400, reflecting the expertise required to achieve such excellence.
A Field Customer Support Director typically earns between $176,200 and $215,400 annually, with a median salary of $195,000. This compensation reflects the specialized skills and responsibilities associated with the role, which can vary based on location and experience.
The salary for a Field Customer Support Director in the USA ranges from $176,200 to $215,400 annually, with a midpoint of $195,000. This is significantly higher than the average earnings for a customer service team lead, which is around $45,033 annually.
Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.
We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)
With the most extensive online, real-time compensation data available, Salary.com helps you pinpoint your exact pay target.
